⚡Quick answer -

• New activation: follow “Step 1–4” exactly as listed below and respect the SLA (20 accounts = 2 days; +1 day per additional 20).

• Add a Child BAN to an existing corporate pool: include four specific data points in your zoho desk ticket.

• Remove a Child BAN from a pool: include three specific data points in your zoho desk ticket.

When should I use this guide?

Use it whenever you (Sales, Ops, or Billing) need to

1) spin up a brand-new corporate pool,

2) attach additional numbers (BANs) to an existing pool, or

3) Detach numbers from a pool.

1. New Activation (Corporate Pooling)

The steps you must follow are:

1. Create an account with full KYC and plan an update on that number. ( We need details on tickets about this BAN).
2. Payment should be tagged to that number to avoid suspension or deactivation of the number during the process.
3. Share the list of service numbers to tech support, along with the package that needs to be applied to the bulk activation. The package should be the same for all the numbers. And mentioned the primary ban number where the KYC and plan were updated.
4. If the demo needs to be created on demo numbers, Ops need to be informed by the sales at least 2 working days before creating the bulk demo so that demo numbers will be arranged accordingly.

2. Adding a Child BAN to an existing Corporate BAN

You need to add the below info to raise a ticket on Zoho desk:

• Corporate BAN”

• Child BAN, which needs to be added to the corporate BAN

• Plan PDF ( if it is not live)

• Payment Details

3. Removing a Child BAN from Corporate Pooling

You need the following info to raise a ticket on Zoho Desk:

• Corporate BAN

• Child Ban, which needs to be removed

• Reason

4. SLA at a glance

5. When will my request be rejected?

• If payment is not tagged to the primary number before activation.

• If the package differs across the list of service numbers.

• If the demo-number notice is fewer than 2 working days in advance.