What documents or data are required by Support for each Truecaller business request?

What documents or data are required by Support for each Truecaller business request?

⚡Quick answer -

Use the matrix below to copy-paste the exact documents or data points Truecaller asks for in nine common request types—from New Activation to Number Removal.

When should I use this guide?

Refer to this FAQ whenever you prepare a change request for your Truecaller Enterprise account. It prevents back-and-forth by showing every mandatory field, accepted file format, and shared requirement in one place.



1. Requirement Matrix

Request Type

Mandatory Data / Document

Format & Spec (if any)

New Activation / Truecaller Panel Setup

• Payment code

• Plan details

• GST document

• Signed Truecaller Agreement

• Client contact details (Number, Business Name, Email)

• Logo

• Call Reason

• Number list

Logo: PNG, 200×200 px

Plan Upgrade / Downgrade

• Updated plan details

• Business details

• Payment code

—

Renewal

• Plan details

• Payment code

• Client contact details (Number, Business Name, Email)

—

Number Addition

• List of numbers to be added

• Call Reason

• Caller ID (display name)

—

Number Removal

• Number to be removed

• Department details (from which the number should be removed)

—

Call Reason Update / Addition

• List of numbers with the updated Call Reason

• Department list or details

—

Video Caller ID Addition

• Department list

• Video file

MP4, 480×854 px (portrait) or 854×480 px (landscape), 9–16 s, ≤ 1 MB, ≥ 516 Kbps, Aspect Ratio 9:16 or 16:9 with 1:1 letterboxing

Logo Update

• Logo file

PNG, 200×200 px

User Addition / Updation

• Business details

• User details (with role)

—



2. Frequently Reused Items

• Payment code – Required for New Activation, Plan Upgrade/Downgrade, and Renewal.

• Plan details – Appears in New Activation, Plan Upgrade/Downgrade, and Renewal.

• Department list – Needed for Call Reason Update and Video Caller ID Addition.

• Number list – Used in New Activation, Call Reason Update, and Number Addition.



3. When is a document not needed?

  1. Payment code is not required for Number Addition, Number Removal, Logo Update, Video Caller ID, Call Reason Update, or User Addition.
  2. The logo file is only required for Logo Updates and New Activations; you can skip it for all other requests.
  3. The video file applies exclusively to the Video Caller ID Addition request.