What are the time slots for approval of requests for SMS Activation?

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• What are the time slots for approval of ZOHO CRM requests?

  ⚡Quick answer - ZOHO CRM prepayment requests are approved twice daily within the following time slots: 12:00 AM to 12:30 AM 06:00 PM to 06:30 PM Agents are advised to submit requests in advance to ensure they are processed within the designated ...

• What is the design approval and handover process?

  ⚡Quick answer - To ensure absolute clarity and zero miscommunication between the Design Team and the execution teams, we follow a strict Zeplin-first approval and handoff process. Step 1: Design & Feedback → Step 2: Final Approval on Zeplin → Step 3: ...

• What types of requests are considered under a Prepayment Request?

  ⚡Quick answer - Only two request types qualify as a Prepayment Request: (1) Payment Split for allocating one payment across multiple invoices, and (2) Invoice Generation Before Payment Receipt for pre-approved enterprise clients (requires management ...

• How do I handle vendor registration and Purchase Order (PO) requests from clients?

  ⚡Quick answer Collect all required information from the designated Google Sheet that contains every field needed for vendor registration and PO documentation. Fill the form accurately and completely. Raise a ticket in QNTRL → Vendor Registration. The ...

• What should be done if a client requests a ledger statement?

  ⚡Quick answer - In such cases, all requests for ledger statements must be raised through a ZOHO CRM ticket under the Client Ledger category. Agents are required to ensure that the following details are accurately provided while raising the request, ...