What should I do if a client downloaded up to 5,000 records but hasn’t received the data?

What should I do if a client downloaded up to 5,000 records but hasn’t received the data?

⚡Quick answer -

Run four checks in order:

1 ) Spam/Junk folder,

2 ) Account status,

3 ) Download-link validity,

4 ) Email subscription. These cover the common reasons a 5 K-record export fails to reach the client.

When should I use this guide?

Open it whenever a client reports that an export of up to 5,000 records was initiated, but the download email never arrived.



1. Troubleshooting checklist

Follow the steps exactly as written:

Check

What to tell/do

Email Spam/Junk Folder

Ask the client to look in Spam or Junk—automated messages with download links are often filtered there.

Account Status

Confirm the client’s account is active and nothing blocks data access.

Download Link

Make sure the client received the correct link and that it isn’t broken or expired.

Email Subscription

Verify that the client’s email address is subscribed.



2. When the fix may not work

If the client still doesn’t receive the data after completing all four checks, the issue remains unresolved, and none of the above remedies applies.



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