Does our Support team attempt to reach a client via WhatsApp if the client doesn’t answer their call?

• Related Articles

• How can a client or the support team download all invoices for services paid?

  ⚡Quick answer - Invoices can be viewed and downloaded through the following two mediums: 1) Client Login Panel: The client can log in to app.myoperator.co and navigate to the Billing Section to view and download their invoices. 2) Support Team Panel: ...

• How do I view the users a client added in MyOperator via the Accounts panel?

  ⚡Quick answer - Open the Accounts panel, choose Manage Support → Logs In, filter by the client’s service number, and click Users. A list of every user that client has added appears immediately. When should I use this guide? Use these steps whenever ...

• What should an agent do when a client asks to speak with the Legal or Accounts team?

  ⚡Quick answer - First, consult the relevant FAQ and try to resolve the client’s query yourself. If the client is still unsatisfied, ask them to email their concern; the Legal/Accounts team will evaluate it and reply within 24 hours. Only email is ...

• How can the Support team transfer a live call to the Sales department?

  ⚡Quick answer - While on the call, dial 921292129 → extension 998 to connect the caller directly to Sales for faster lead conversion. If this shortcut ever fails, route the call to the Sales Support group instead.

• How do I respond when a client can’t initiate a Webcall via the MyOperator Click-to-Call extension?

  ⚡ Quick Response (Client-Facing Script) "Sir/Ma’am, we understand that you're facing an issue while initiating a Webcall through the MyOperator Click-to-Call extension. This generally happens due to temporary cache issues in the extension. We’ll help ...