What should I tell a client who asks for call logs or data from the period when their service number was suspended or inactive?

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• Can the service account stay active if the client’s billing account is inactive?

  ⚡Quick answer - No—the two will sync automatically. • If the client fails to renew within 7 days of the due date, the service status turns Inactive. • The same happens if current usage exceeds the credit limit. • Once the number is released ...

• Can a client publicly promote or publish their MyOperator incoming DID service number?

  ⚡Quick answer - Yes. The client may advertise the assigned DID service number as their main contact line. • Ownership reminder: DID ownership stays with MyOperator and cannot be transferred. • Alternative: If personal ownership of the advertised ...

• How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?

  ⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...

• Can a client who paid last year but never used the service activate it now, and what do I need to do?

  ⚡Quick answer - Activation might be possible. Confirm: (1) the client’s reason for non-usage and (2) whether they ever asked Sales or Support for a late start. In both cases, discuss the final decision with your Team Lead (TL) before replying to the ...

• How to check when a client’s account has been suspended?

  ⚡Overview - If an account is suspended because extra usage reached the credit-limit threshold, you can confirm the exact suspension date from the client’s Service Timeline in the Accounts panel.  Steps: Open the client’s account in the Accounts ...