What are the allowed timings and limits for downloading call logs or historical logs from MyOperator?

What are the allowed timings and limits for downloading call logs or historical logs from MyOperator?

⚡Quick answer

• < 5,000 logs → export window: 09: 30 a.m.–10: 30 p.m. IST

• > 5,000 logs → export window: 10: 30 p.m.–09: 30 a.m. IST

• Only the last 3 years of data are available.

• The account must be active for any export request.

When should I use this guide?

Read this FAQ whenever you—or a client—need to pull call-log or historical-log data from the MyOperator panel and want to know the exact processing windows and retention limits.



1. Export windows by log volume

Log volume

Allowed request window (IST)

Less than 5,000 logs

09:30 a.m. → 10:30 p.m.

More than 5,000 logs

10:30 p.m. → 09:30 a.m.

Note: Requests for fewer than 5,000 logs cannot be processed before 09:30 a.m. Suggest the client initiate the export after 09:30 a.m. for immediate processing.



2. Data retention limit

• The panel stores 3 years of call-log data.

• Requests for data older than 3 years cannot be processed.

• The account must be active; suspended or inactive accounts are ineligible.



3. Step-by-step: request your export

  1. Log in to the MyOperator panel.
  2. Navigate to Reports → Call Logs → Export.
  3. Select the desired date range (≤ 3 years ago).
  4. Check the total log count displayed: 
    1. If < 5 k, submit the request between 09: 30 a.m. and 10: 30 p.m. 
    2. If > 5 k, submit the request between 10: 30 p.m. and 09: 30 a.m.
  5. Click Export. You will receive an email link once processing finishes.


4. When an export will NOT process

• Requests < 5 k logs submitted before 09: 30 a.m.

• Requests > 5 k logs submitted after 09: 30 a.m.

• Attempts to export more than 3 years of data.

• Exports initiated from an inactive or suspended account.



Keywords: log export timing, historical logs window, 5000 logs limit, 3-year retention, MyOperator log download

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