What are MyOperator Performance Reports and what are the daily download limits for them?

What are MyOperator Performance Reports and what are the daily download limits for them?

⚡ Quick answer -

Performance Reports show department- and user-wise IVR performance. New-plan users get them by default; older-plan users can enable them via a Zoho desk ticket. Each user can download up to 10 Performance Reports per day, and the data span is limited to the last 6 months.

When should I use this guide?

Refer to this FAQ whenever you need to:

• explain what information a Performance Report contains,

• check whether the feature is enabled for a client, or

• answer questions about download quotas and date-range limits.



1. What is a Performance Report?

Performance Reports give clarity on department- and user-wise handling of IVR calls.



2. How to access Performance Reports

  1. Go to the MyOperator dashboard.
  2. Click on Reports on the left sidebar.
  3. Click on Performance -> download various reports
image.png


Alt text: accesing performance Reports



3. Performance Report types at a glance

Report name

Scope

Metrics captured

All users – Call-pickup

User-wise (IVR + mobile)

Calls answered vs. total received

All departments – Call-pickup

Department-wise (IVR)

IVR calls answered vs. total received

All users – On-call time

User-wise (IVR + mobile)

Total calls and minutes on call

All departments – On-call time

Department-wise (IVR)

Total calls and minutes on call

Individual user/department – On-call time

Single user or department (IVR)

Total calls and minutes on call



4. Plan availability

  • In old plans, it was not available; it can be enabled by raising a Zoho Desk ticket to tech support.
  • In the new plans, it is available by default.


5. Daily download limit & date-range cap

  • Maximum downloads: 10 Performance Reports per user per day
  • Historical range: Reports cover the last 6 months only


6. Why only 6 months of data?

Our data is stored in Elasticsearch, split into two clusters:

  1. Last 6 months’ data
  2. Data older than 6 months

Querying both clusters and merging the results is technically possible but requires development effort. Stakeholders decided to keep routine queries on one cluster only.



7. How to enable Performance Reports on old plans

  1. Open your internal Zoho Desk portal.
  2. Create a ticket for Tech Support
  3. Tech Support will confirm once the feature is live

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