Can I receive callbacks on all 5 purchased DIDs in MyOperator?

Can I receive callbacks on all 5 purchased DIDs in MyOperator?

⚡Quick answer -

Yes. Add every purchased DID in two places—

1) the Click-to-Call section (set one as Primary) and

2) the Campaign’s DID settings. Also, confirm the Callback feature is enabled.

When should I use this guide?

Use these steps when a customer has multiple Direct Inward Dialing numbers (DIDs) and wants every number to ring back (callback) after an outbound call made from the MyOperator panel.



1. Prerequisites

• Exactly five purchased DIDs are already visible in your MyOperator account

• Callback feature turned ON in the account settings



2. Step-by-step configuration

  1. Log in to the MyOperator panel.
  2. Navigate to Call → Outgoing → Click-to-Call → Caller ID.
  3. Select one DID as the Primary DID.
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Alt text: Selecting one DID as the primary one

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  1. Still in Call → Outgoing, open Campaign.
  2. Click Create a new campaign (or edit an existing one).
  3. Go to Settings → DID settings.
  4. Add the remaining four DIDs in the provided list. 
image.png

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Alt text: Adding remaining DIDs in the list



3. When callbacks do NOT work

Callbacks will fail if either condition is true:

• Any purchased DID is missing from the Click-to-Call or Campaign DID list.

• The Callback feature is disabled in account settings.



4. Expected result

After saving, outbound calls placed through the campaign will trigger callbacks on any of the five DIDs you added.