⚡Quick answer -

• Password resets must follow the official Password Change Process.

• The reset request has to come from the registered email ID or from the Super Admin/Admin.

• If the email is unregistered, the Account Manager must update it in the panel after collecting valid proof from the user.

• For user-management (adding users), MyOperator needs only the number of users to be added—no additional data.

When should I use this guide?

Open this FAQ whenever you need to:

(a) reset any user’s password or

(b) Submit a request to add users inside the MyOperator panel.

1. Password-reset prerequisites

• Request must be sent from the registered email ID.

• If the requester is a Super Admin/Admin, their email is automatically accepted.

• Unregistered email? The Account Manager must first update the email in the panel after collecting valid proof.

2. Step-by-step: User password reset

1. Follow the documented Password Change Process (internal link).
2. Ensure the reset request is from the registered email or a Super Admin/Admin.
3. If the email is unregistered, the Account Manager:
1. Collects valid proof from the user. 
2. Updates the email in the panel. 
3. Proceeds with the reset.

3. Information needed for user-management requests

• Provide only the number of users that need to be added.

4. When does a request NOT work?

• Password-reset requests from an unregistered email without proof will be rejected.

• User-addition requests lacking the total count of users cannot be processed.

Keywords: MyOperator password reset, user management, registered email requirement, add users