⚡ Quick answer -
If the panel owner has left and the OTP for password reset cannot be retrieved, send an email from the registered contact address to support@myopeartor.com. Tech Support will open a Jira ticket, verify the request, and issue a one-time default password that you must use to log in and assign a new super-admin.
When should I use this guide?
Use it whenever no one can access the owner’s mailbox or mobile device to receive OTPs, and you need Tech Support to reset the MyOperator login credentials.
1. Scenario overview
• The owner of the client’s MyOperator panel no longer exists in the system or has left the organisation.
• OTP required for the self-service password reset cannot be obtained.
2. Eligibility checklist
✓ Request comes from the client’s registered contact email ID
✓ The request is submitted by email, not by phone.
✓ A written record (screenshot of the client’s email) can be attached to the Jira ticket.
3. Step-by-step request process
- Ask the client to compose an email explaining that the panel owner is unavailable and you cannot receive the OTP.
- Send the email from the registered contact address to
support@myopeartor.com. - Create a Jira ticket and attach a snapshot of the client’s email request.
- Verify the sender’s email against the registered contact record.
- Reset the password and record the default credentials inside the Jira ticket.
- Reply to the original client email with the default password and instructions to change super-admin ownership.
4. What Tech Support does next
• Resets the login credentials through the Jira ticketing system.
• Notes the default password inside the ticket.
• Replies on the same email thread so the credentials reach the verified contact only.
5. Expected outcome:
• The client receives a default password that lets them sign in.
• The client can then transfer super-admin/ownership rights internally.
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