⚡Quick answer -
• MyOperator BOT lets selected businesses (high-WhatsApp usage) build up to five AI chatbots that work 24/7, support custom flows, API “Functions”, human handover, and nudges.
• Core setup = create a bot, upload up to 5 knowledge-base files, add flows & a WhatsApp number, then Publish.
• To send messages on WhatsApp Business API, you must connect a Facebook Business Manager (FBM) via MyOperator → WhatsApp → Accounts → Apply for WhatsApp Business API and complete Meta review (~ 1 hour).
• All required fields, limits, and troubleshooting bullets from the PDFs are collected below—copy-paste them into Jira tickets or product fields where indicated.
Use it as the single source of truth any time you are:
• evaluating MyOperator BOT,
• onboarding a new bot,
• linking FBM or a WhatsApp number, or
• answering customer questions about limits, features, and roadmap.
• 24/7 Instant Support – No delays or missed chats; customers get instant answers.
• Custom Conversation Flows – Design your own support or sales journey.
• System Integration – Pull order info, update CRMs, trigger backend actions via APIs.
• Reduce Agent Load – Bot handles FAQs and data collection; agents step in only when needed.
• Smart Follow-ups – Automated nudges bring back dropped-off users, boosting conversions.
• Human Handover Ready – Smooth transition to a human when AI cannot assist.
Term | Definition |
Bot | Your AI assistant that chats automatically with customers. |
Flow | A step-by-step guide that the bot follows during chats. |
Knowledge Base | Uploaded files the bot reads to answer questions. |
Function | API integration to connect with CRMs or other tools in real time. |
Use Case | Who It’s For |
Automated FAQs | E-commerce, SaaS, Services – to reduce repetitive queries |
Lead Qualification | Real estate, finance, ed-tech – to gather intent and pass hot leads |
Order Tracking | D2C brands, logistics – provide real-time updates |
Appointment Booking | Clinics, salons, coaching – schedule appointments via chat |
Feedback Collection | Any business – to collect structured feedback post-interaction |
WhatsApp CTWA Ads | Marketers – convert ad clicks into leads using AI bots |
• Up to five during the beta phase. (bots per business)
• Selected businesses, especially those with high WhatsApp usage. (access criteria)
• No, it’s fixed at temperature 0.6 (subject to change later).
• Min 100 characters, max 5000 instructions; Estimated 50 instructions total.
• Limit: 50 variables per function.
• Upload knowledge base (max 5 files).
• Write instructions for tone, logic, behavior.
Expected outcome: a new bot appears in the list.
• Click the ‘+’ icon.
• Upload up to 5 files (.doc, .pdf, .txt, .xls, Max 100MB each).
• Bot will train using the content; status will show ‘Training → Ready.
• Files can be deleted or downloaded anytime.
• The default FAQ flow is auto-created.
• You can create additional flows by setting:– Unique name (max 30 characters)– System instructions (100–5000 characters)
• Flows can be edited, enabled/disabled, or deleted.
• Yes. MyOperator allows you to visualize flows using Mermaid syntax or visual tools.
• This helps: Understand flow logic, Identify gaps, Share chatbot structure with non-tech teams.
• Automatically creates a static flowchart of the chatbot logic.
• What is a function in chatbot setup in MyOperator BOT? – Functions enable bots to call APIs and fetch or push real-time data.
Components of a function:
• Yes. Supports all standard API setups (GET, POST, etc.).
• Variables are data elements (like order_id) collected during the chat.
• Only alphabets and spaces allowed in variable names.
• Variable descriptions help AI identify data in free text.
• Limit: 50 variables per function.
• Break them into smaller functions; use follow-ups based on user choices.
• Yes. Use the Test Bot tab:– WhatsApp number must be linked.– At least one file must be uploaded.– Scan QR to test for 30 minutes.
• Yes, using your number and WhatsApp preview.
• Assign WhatsApp numbers (one bot per number).
• Enable Human Handover for fallback to a human agent.
• Set Nudges to follow up with users (up to 2, e.g., at 5 & 15 mins).
• All messages and flows can be freely edited.
• You must be an Admin inside the target Facebook Business Manager (FBM).
• A business phone number that is not registered on any WhatsApp or WhatsApp Business.
• Business website or social media page
• Your account is approved along with your display name.
• In the next step, phone number verification is done. You can select your own number (no existing WhatsApp), or you can choose a MyOperator number as well.
• MyOperator automatically provisions API access.
• You can create message templates and handle incoming chats inside the MyOperator panel only after your number is verified and your account status is ‘Live’.
Problem | How to resolve |
Number already linked to another WhatsApp profile | Delete the existing account, then restart the connection flow. |
Missing FBM permissions | Ensure you are in an Admin role inside FBM before retrying. |
Approval delay > 2 hours | Re-check business details (name, website, documents) and resubmit. |
Contact MyOperator Support with your Business Manager ID for onboarding assistance or troubleshooting.
• Add at least one flow and one WhatsApp number.
• Click Publish Bot → Confirm.
• You can republish after changes anytime.
• Conversations appear like agent chats.
• Agents can intervene or reassign to the bot
• Conversations remain open unless resolved manually.
• If requested, the bot disappears.
• Chat becomes unassigned.
• Handover is configurable and disabled by default.
• Yes. Up to 2 nudges within 24 hours.
• Set Nudges to follow up with users (up to 2, e.g., at 5 & 15 mins).
• No, it’s fixed at temperature 0.6 (subject to change later).
• Yes, but performance is best in English.
You may skip deploying MyOperator BOT if you:
• do not need 24/7 coverage, custom flows, or API integrations,
• cannot link a WhatsApp number or FBM, or
• require catalogs, buttons, or templates immediately (still on the roadmap).