What information do I need to provide Tech Support when submitting a Zoho Desk ticket for a Recording Upload issue?

What information do I need to provide Tech Support when submitting a Zoho Desk ticket for a Recording Upload issue?

⚡Quick answer -

You need to add below info to raise ticket on Zoho desk:
1. Url of the panel User name ,
2. Reseller User name ( If It is reseller a/c)
3. Error Message
4. Audio File format