Operations
What should I do when my calls experience congestion?
⚡Quick answer - • Run the six pre-checks below exactly as listed. • If calls are still congested after every check, email telco.resource@myoperator.co with your findings. 1. Prerequisites & Required Access • Ability to place test calls to the ...
Can we reuse a number after it has been archived?
⚡Quick answer - Yes. • Within 30 days from the archive date, only the Support person can get the number by emailing telco.resource@myoperator.co. • After 30 days from the archive date, both Sales and Support can get the number. Note: The number will ...
Can we port an international number with MyOperator?
⚡Quick answer - Yes, it is possible in some cases. First, we must confirm with the operator whether the number is eligible for porting or not. If the operator allows, the most recent invoice for the number will be required.
What is the TAT for a TOL (Telecom Operator Location) change for Toll-Free Numbers and Virtual Numbers?
⚡Quick answer - The timeline is 1 working day for both Toll-Free and Mobile numbers. • The TAT may increase if telco dependency arises; in such cases, the person handling the case will share the expected timeline. • Note: In some instances, a mobile ...
What should we do when a client complains about being unable to connect to their service number from a specific operator?
⚡Quick answer - This problem generally occurs due to a POI issue where a particular operator/circle restricts the call of another operator/circle at the switch level. In this case, you can email telco.resource@myoperator.co; the operations team will ...
Do we provide short code or hotline numbers?
⚡Quick answer - We do not provide short code numbers, as they can be provided only directly by the DOT (Department of Telecommunications, Government of India). We do provide Virtual numbers and Toll-Free numbers that can be used as a hotline number.
Can I receive calls when I am outside India?
⚡Quick answer - • It is required to activate the international roaming (IR) service for incoming and outgoing calls while abroad. • In the absence of such activation, users may be denied the ability to receive incoming calls from India.
Can a client publish MyOperator service numbers before going live?
⚡Quick answer - • If the numbers in the panel are activated, • DIDs are properly mapped with the numbers, • Forwarding on the number completed, Then “Yes”—these things are already fine and, if the customer selects any numbers, he can use the number ...
How can I obtain the RCA (Root Cause Analysis) for a downtime incident?
⚡Quick answer - • When the Sales or Support team escalates an issue internally to the Tech team or Telco team, the matter is investigated and resolved. • After resolution, the details of the issue and the actions taken to fix it are compiled as the ...
Can a customer ensure that only calls from one specific state land on their number?
⚡Quick answer - • It is possible in the case of toll-free numbers only. • The solution differs from telecom to telecom; therefore, no predefined solution details and no available state/city list can be provided. • If the client wants this solution, ...
How do I forward calls from my existing number to a landline or mobile with MyOperator?
⚡Quick answer • GSM mobiles: Dial 21[MyOperator number]# to activate forwarding; dial *#21# to view status; dial ##21# to deactivate. • Landlines & most CDMA lines: Dial 114 [MyOperator number] to activate (or *72 [MyOperator number] # if 114 fails); ...
How do I use my existing landline number with MyOperator?
⚡Quick answer - Activate call forwarding on your landline so that every inbound call is automatically redirected to your MyOperator virtual number (DID). Dial 114 <destination-number> to turn it on, or 115 to turn it off. If those codes fail, use *72 ...
What impact does VoLTE (or 5G VoNR) implementation by a telecom operator have on MyOperator?
⚡Quick answer - There is no direct impact on the MyOperator platform functionality. MyOperator operates at the call-routing and application layer, which is independent of the underlying network technology (2G / 3G / 4G / VoLTE / 5G). Indirect ...
Telecom Circles in India and Their Geographic Coverage
⚡Quick answer - List of Telecom circles and covered areas: Circle name Code Geographic area(s) covered Andhra Pradesh & Telangana AP State of Andhra Pradesh, State of Telangana and Yanam district Assam AS State of Assam Bihar & Jharkhand BR State of ...
How can I obtain a list of available numbers other than the ones shown on the panel?
⚡Quick answer - • All numbers that are already activated and available are in the watch-list; you can log in to the portal and search for the numbers you need. • If your requirement is different, raise a “Custom Number Availability” request by ...
How can the Sales and Support team identify a DID’s telecom circle and location?
⚡Quick answer • Check the DID’s STD (area) code and match it to the list below: – 011: Delhi – 0120: Noida – 022: Mumbai – 033: Kolkata – 08645: Mangalagiri – 080: Bangalore – 0731: Indore • Note: For incoming service numbers, the leading 0 is ...
How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?
⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...
What does “Archived” mean in the MyOperator number system?
⚡Quick answer - “Archived” is the pool that holds a phone number after it has spent 21 days in the Service De-activation stage. From the Archive pool, the number can either be reopened (reactivated) or permanently terminated. 1. Life-cycle stages ...
What does “PRI/SIP down” mean in telecommunications?
⚡Quick answer - “PRI/SIP down” means that the Primary Rate Interface (PRI) or Session Initiation Protocol (SIP) voice circuit is partially or completely disrupted. As a result, the Direct-Inward-Dial (DID) numbers mapped to that circuit cannot place ...
What is a Call Detail Record (CDR) in telecommunications?
⚡Quick answer - A Call Detail Record (CDR) is a data record that a telecom system automatically creates for every phone call or communication session. Each record logs key metadata such as start time, end time, duration, calling/called numbers, call ...
What does the term “data center” mean—and why do organisations rely on it?
⚡ Quick answer - A data center is a central facility packed with servers, networking gear, and storage systems that organizations use to store, manage and process large amounts of data. Beyond basic file storage, it powers data processing, ...
What is a dialer?
⚡ Quick answer - A dialer is a device or software application used to automate the process of dialing phone numbers. Dialers help call-centre and telemarketing teams place large volumes of outbound calls more efficiently by reducing manual work and ...
What is PRI (Primary Rate Interface) and why do businesses still use it?
⚡ Quick answer - Primary Rate Interface (PRI) is a collection of digital voice channels and DIDs that let you place or receive multiple simultaneous calls—much like a land-line on steroids. Companies rely on PRI for high-quality voice, ...
What is the shortcut for forwarding my existing phone number to a MyOperator line?
⚡ Quick answer • GSM mobile: Dial *21*[MyOperator number]# to activate; check status with *#21#. • Landline / CDMA (except Reliance CDMA): Dial 114[MyOperator number] or press *72, wait for the tone, enter the 10-digit MyOperator number, then press ...
How long does it take to activate a number?
⚡Quick answer - Toll-free numbers: Standard activation time is 7 working days. • Because the process depends on external parties, some cases may take longer. If that happens, the person handling the request will share an updated timeline.
Can I customise, promote or replace my DID Service Numbers in MyOperator?
⚡ Quick answer - • Spam handling: The DID will be used for incoming calls only; hence the DID will not be spammed. However, if any DID gets spammed, it can be changed through swapping, which comes with a cost associated. • Publishing / promoting your ...
Why does MyOperator offer DIDs only from Airtel, Tata, and Vodafone Idea—and not from Reliance Jio?
⚡Quick answer - • Reliance Jio’s current support for DID/SN provisioning is inadequate. • The cost of obtaining Jio numbers does not align with our cost structure. For these reasons, we presently supply DIDs exclusively through Airtel, Tata, and ...
Can I obtain a soft-copy or hard-copy NOC to port out my mobile number from MyOperator?
⚡Quick answer - No. We have discontinued the port-out process and no longer issue No-Objection Certificates (NOCs) for mobile-number ownership transfers—whether in soft copy or hard copy.
What happens if the server handling my incoming DID service number goes down?
⚡Quick answer - MyOperator operates under a 99 % uptime SLA, but each DID is tied to a specific telecom operator, server, and location. • If that server or location suffers an outage, the associated DID service will also be affected. • Therefore, ...
A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?
⚡Quick answer - Yes. • Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers. • Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on ...
Can issues arise when forwarding calls to a MyOperator DID service number, and how are they resolved?
⚡Quick answer - Yes—two common problems may occur after call-forwarding is enabled: • Calls disconnect or drop unexpectedly. • Callers hear a “call-forwarding” IVR announcement before the call connects. Fixes: MyOperator can change the DID’s location ...
Can I customise, promote or replace my DID Service Numbers in MyOperator?
⚡ Quick answer - • Spam handling: The DID will be used for incoming calls only; hence the DID will not be spammed. However, if any DID gets spammed, it can be changed through swapping, which comes with a cost associated. • Publishing / promoting your ...
Why does MyOperator offer DIDs only from Airtel, Tata, and Vodafone Idea—and not from Reliance Jio?
⚡Quick answer - • Reliance Jio’s current support for DID/SN provisioning is inadequate. • The cost of obtaining Jio numbers does not align with our cost structure. For these reasons, we presently supply DIDs exclusively through Airtel, Tata, and ...
Can I obtain a soft-copy or hard-copy NOC to port out my mobile number from MyOperator?
⚡Quick answer - No. We have discontinued the port-out process and no longer issue No-Objection Certificates (NOCs) for mobile-number ownership transfers—whether in soft copy or hard copy.
What happens if the server handling my incoming DID service number goes down?
⚡Quick answer - MyOperator operates under a 99 % uptime SLA, but each DID is tied to a specific telecom operator, server, and location. • If that server or location suffers an outage, the associated DID service will also be affected. • Therefore, ...
Can we still offer Premium Mobile numbers?
⚡Quick answer - We already have some vanity/premium numbers available with us that we can offer to the client, depending on the case and associated revenue. However, NOC of the number will not be provided for the ownership transfer.
A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?
⚡Quick answer - Yes. • Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers. • Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on ...
Can issues arise when forwarding calls to a MyOperator DID service number, and how are they resolved?
⚡Quick answer - Yes—two common problems may occur after call-forwarding is enabled: • Calls disconnect or drop unexpectedly. • Callers hear a “call-forwarding” IVR announcement before the call connects. Fixes: MyOperator can change the DID’s location ...
What prefixes do MyOperator DID service numbers use, and how should they be dialed?
⚡Quick answer - DID service numbers begin with one of these sequences: 9111, 9180, 918645, 9122, 91120, 9133, 91731. Dialing format: 0 (or +91) + STD code + 6-/7-/8-digit DID number. – Example for a Delhi DID—911171987200 → dial 011 71987200 (or +91 ...
When a customer keeps their existing phone number and forwards calls to MyOperator, how many DID service numbers do you supply?
⚡Quick answer - Standard allocation: One DID service number is provided for call-forwarding. Additional DIDs: More can be assigned case-by-case if the use case and projected revenue justify it; feasibility is evaluated before approval.
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