Can I receive calls when I am outside India?

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• Which DID number will agents/users see when they receive calls?

  ⚡Quick Answer - Agents receive calls from the same incoming service number that is mapped as the client’s display number.

• What is the callback/follow-up time for missed calls?

  ⚡ Quick answer — • Any missed call before 5 PM (during working hours) must be returned within 2 working hours. • For calls missed after 5 PM (outside working hours), attempt the callback the same evening if possible; otherwise, return the call within ...

• Can a client pay in dollars for services consumed in India?

  ⚡Quick answer - No. We do not accept payments from foreign bank accounts into our Indian bank account. As per our policy, no remittances from outside Indian bank accounts are permitted, including payments via PayPal or any foreign-origin account. ...

• How to provide valid 6-month opt-in consent proof before making outbound service-industry calls?

  ⚡Quick answer - The client can contact the customer only if valid opt-in consent is available and renewable every 6 months. When should I use this guide? Use it whenever a service-industry client wants to call a customer who registered up to six ...

• How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?

  ⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...