Which DID number will agents/users see when they receive calls?

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  ⚡Quick answer - • It is required to activate the international roaming (IR) service for incoming and outgoing calls while abroad. • In the absence of such activation, users may be denied the ability to receive incoming calls from India.

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• Can multiple staff members make calls simultaneously with Heyo?

  ⚡Quick answer Yes. Any number of staff members can place or receive calls at the same time on Heyo. The platform uses a shared-channel (pooled) system and cloud routing, so there’s no fixed “line” per user and no hard cap on parallel calls under ...