Which DID number will agents/users see when they receive calls?

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• If I force-close (kill) the Heyo app, will I still receive calls?

  ⚡Quick answer - Yes. After you finish KYC and your DID number is assigned, incoming calls to that DID will still reach you even when the Heyo app has been killed. You’ll also get the usual in-call notification showing who is calling. 

• Will all staff members receive an incoming call at the same time on a Heyo number?

  ⚡Quick answer - No, not all staff members receive the incoming call simultaneously on the Heyo Number.  1. Plans at a glance (Lite vs Pro) Plan IVR? Built-in distribution note Heyo Lite No Uses a general call distribution model without IVR. Heyo Pro ...

• Can I receive a WhatsApp OTP on a toll-free number?

  ⚡Quick answer - • No, WhatsApp OTP is not supported for toll-free numbers. • You can, however, receive the OTP through an automated voice call by configuring your IVR settings. When should I use this guide? Use it whenever you—or a customer—try to ...

• What are the Crisp Chatbot Guidelines for MyOperator agents?

  ⚡Open this guide whenever you are on shift as a MyOperator chat agent—weekday, weekend, or holiday—to meet all live-monitoring, takeover, callback, ticketing, tagging, escalation, and performance requirements.  📌 YOUR PRIMARY ROLE: LIVE MONITORING ...

• Can I receive calls when I am outside India?

  ⚡Quick answer - • It is required to activate the international roaming (IR) service for incoming and outgoing calls while abroad. • In the absence of such activation, users may be denied the ability to receive incoming calls from India.