Can issues arise when forwarding calls to a MyOperator DID service number, and how are they resolved?
⚡Quick answer -
Yes—two common problems may occur after call-forwarding is enabled:
• Calls disconnect or drop unexpectedly.
• Callers hear a “call-forwarding” IVR announcement before the call connects.
Fixes:
- MyOperator can change the DID’s location (i.e., switch it to a different routing hub), which typically stops random call drops.
- If the “call-forwarding IVR” persists, advise the client to:
– Purchase a Jio mobile number in their own name.
– Forward their published business number → Jio number → MyOperator DID.
This two-step forwarding path eliminates the IVR announcement.
Related Articles
Can issues arise when forwarding calls to a MyOperator DID service number, and how are they resolved?
⚡Quick answer - Yes—two common problems may occur after call-forwarding is enabled: • Calls disconnect or drop unexpectedly. • Callers hear a “call-forwarding” IVR announcement before the call connects. Fixes: MyOperator can change the DID’s location ...
How do I forward calls from my existing number to a landline or mobile with MyOperator?
⚡Quick answer • GSM mobiles: Dial 21[MyOperator number]# to activate forwarding; dial *#21# to view status; dial ##21# to deactivate. • Landlines & most CDMA lines: Dial 114 [MyOperator number] to activate (or *72 [MyOperator number] # if 114 fails); ...
How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?
⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...
How do I troubleshoot and escalate outgoing-call issues in the MyOperator Dialer App?
⚡Quick answer - If outgoing calls fail, first verify your account and device (active BAN/SN, registered number, stable internet). Next, run the five quick-fix steps (404 check, Airplane mode reset, user added in panel, etc.). If the problem persists, ...
When a customer keeps their existing phone number and forwards calls to MyOperator, how many DID service numbers do you supply?
⚡Quick answer - Standard allocation: One DID service number is provided for call-forwarding. Additional DIDs: More can be assigned case-by-case if the use case and projected revenue justify it; feasibility is evaluated before approval.