Can issues arise when forwarding calls to a MyOperator DID service number, and how are they resolved?

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• Can issues arise when forwarding calls to a MyOperator DID service number, and how are they resolved?

  ⚡Quick answer - Yes—two common problems may occur after call-forwarding is enabled: • Calls disconnect or drop unexpectedly. • Callers hear a “call-forwarding” IVR announcement before the call connects. Fixes: MyOperator can change the DID’s location ...

• How do I forward calls from my existing number to a landline or mobile with MyOperator?

  ⚡Quick answer • GSM mobiles: Dial 21[MyOperator number]# to activate forwarding; dial *#21# to view status; dial ##21# to deactivate. • Landlines & most CDMA lines: Dial 114 [MyOperator number] to activate (or *72 [MyOperator number] # if 114 fails); ...

• How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?

  ⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...

• When a customer keeps their existing phone number and forwards calls to MyOperator, how many DID service numbers do you supply?

  ⚡Quick answer - Standard allocation: One DID service number is provided for call-forwarding. Additional DIDs: More can be assigned case-by-case if the use case and projected revenue justify it; feasibility is evaluated before approval. 

• Can a client publicly promote or publish their MyOperator incoming DID service number?

  ⚡Quick answer - Yes. The client may advertise the assigned DID service number as their main contact line. • Ownership reminder: DID ownership stays with MyOperator and cannot be transferred. • Alternative: If personal ownership of the advertised ...