How can I obtain the RCA (Root Cause Analysis) for a downtime incident?

⚡Quick answer -

• When the Sales or Support team escalates an issue internally to the Tech team or Telco team, the matter is investigated and resolved.

• After resolution, the details of the issue and the actions taken to fix it are compiled as the RCA.

• The RCA is sent over the same email thread in which the original complaint was raised.

Related Articles
Can I obtain a soft-copy or hard-copy NOC to port out my mobile number from MyOperator?
⚡Quick answer - No. We have discontinued the port-out process and no longer issue No-Objection Certificates (NOCs) for mobile-number ownership transfers—whether in soft copy or hard copy.
How can I obtain a list of available numbers other than the ones shown on the panel?
⚡Quick answer - • All numbers that are already activated and available are in the watch-list; you can log in to the portal and search for the numbers you need. • If your requirement is different, raise a “Custom Number Availability” request by ...
Can I obtain a soft-copy or hard-copy NOC to port out my mobile number from MyOperator?
⚡Quick answer - No. We have discontinued the port-out process and no longer issue No-Objection Certificates (NOCs) for mobile-number ownership transfers—whether in soft copy or hard copy.
What is the role of quality in refunds?
The role of quality in a refund is to conduct a proper RCA, analyse the reason for the refund, and suggest possible solutions.
How do I diagnose and fix common AI Agent Voice issues after go-live?
1. Six top-priority live-call issues Issue 1: Bot cannot Be Published Symptoms: Customer clicks 'Publish Bot' and gets an error, or the button stays disabled. Root Cause: One or more required fields are incomplete. The publish action is blocked by ...

Related Articles