What should we do when a client complains about being unable to connect to their service number from a specific operator?

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• Can a client publicly promote or publish their MyOperator incoming DID service number?

  ⚡Quick answer - Yes. The client may advertise the assigned DID service number as their main contact line. • Ownership reminder: DID ownership stays with MyOperator and cannot be transferred. • Alternative: If personal ownership of the advertised ...

• How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?

  ⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...

• What should I tell a client who asks for call logs or data from the period when their service number was suspended or inactive?

  ⚡Quick answer - We’re unable to provide any logs or data for that timeframe. Call records are generated only when calls are forwarded from an active service number to our servers. If the service number is suspended or inactive for any reason, calls ...

• Can the service account stay active if the client’s billing account is inactive?

  ⚡Quick answer - No—the two will sync automatically. • If the client fails to renew within 7 days of the due date, the service status turns Inactive. • The same happens if current usage exceeds the credit limit. • Once the number is released ...

• What happens if the server handling my incoming DID service number goes down?

  ⚡Quick answer - MyOperator operates under a 99 % uptime SLA, but each DID is tied to a specific telecom operator, server, and location. • If that server or location suffers an outage, the associated DID service will also be affected. • Therefore, ...