Operations
In which locations does MyOperator currently offer DID service numbers?
⚡Quick answer - We issue local DIDs in the following seven Indian cities (with their STD codes): • Delhi – 011 • Noida – 0120 • Mumbai – 022 • Mangalagiri – 040 • Bangalore – 080 • Kolkata – 033 • Indore – 0731
If a customer stops using MyOperator, can the ownership of their DID service number be transferred to them?
⚡Quick answer - No. • DID ownership is non-transferable and always remains with MyOperator, even after service discontinuation. • Recommended workaround: The customer can buy a mobile number in their own name from any telecom provider and set up ...
Can a client publicly promote or publish their MyOperator incoming DID service number?
⚡Quick answer - Yes. The client may advertise the assigned DID service number as their main contact line. • Ownership reminder: DID ownership stays with MyOperator and cannot be transferred. • Alternative: If personal ownership of the advertised ...
How do I set up and use multiple DID numbers in MyOperator (incoming vs. outgoing, WhatsApp registration, callbacks)?
⚡ Quick answer - • Outgoing caller-ID: the outgoing DID is always different from the incoming one—book it separately. • Callbacks: the callback feature works on every outgoing DID, and each of those DIDs can also accept incoming calls. • Adding DIDs: ...
Can the ownership of a MyOperator DID service number (SN) be transferred to the customer?
⚡Quick answer - No—DID SN ownership is non-transferable. • Customers who require personal ownership should purchase a mobile number directly from their telecom provider and set up call-forwarding to the DID SN supplied by MyOperator.
If the client wants a Bangalore DID (080), but he is from Delhi so would not want to promote a number from a different region. Can we give Delhi DID as incoming and Bangalore DID as outgoing?
⚡Quick answer - Yes, we can provide Delhi DIDs as incoming and Bangalore DIDs as outgoing. For now, we have 7 locations (Delhi, Noida, Bangalore, Mumbai, Indore, Mangalagiri, and Kolkata) that we can provide as incoming & outgoing.
What if for incoming, clients need a single centralized incoming number but for outbound, dedicated DIDs for each user?
⚡Quick answer - Single incoming DID will be provided to the client in place of a mobile number & process for providing multiple DIDs for each user has no change. We have one master panel as well, where on a single panel, all logs can be displayed.
Now that mobile numbers are discontinued and both products issue DIDs, is there still any real difference between Heyo and MyOperator?
⚡Quick answer - Yes—key differences remain. • Mobile-number ownership was only one differentiator; multiple feature gaps still exist (e.g., dedicated channel in MyOperator vs. shared channel in Heyo). • Service-number migration is one-way for now: – ...
Has the bulk-provisioning of virtual mobile numbers been discontinued along with individual mobile-number services?
⚡Quick answer - • Yes. Bulk virtual mobile numbers are no longer offered. • Clients who need new numbers should be given DID service numbers instead.
What if any existing customer wants to reactivate his existing Mobile Service number?
⚡Quick Answer - The service number can be reactivated within 3 months from the date of service deactivation. After the 3 months, it will be subject to the availability of the number; if the number can be reactivated, the same can be provided to the ...
Is it possible to integrate DID SN with WhatsApp Business API?
⚡Quick answer - Yes, it is possible for the client to register on WABA with a DID SN directly within the MyOperator system.
Which DID number will agents/users see when they receive calls?
⚡Quick Answer - Agents receive calls from the same incoming service number that is mapped as the client’s display number.
Does the switch route option will work as it is if clients face any congestion issues?
⚡Quick answer - The route switch option was previously used with PRIs. However, since the majority of clients have transitioned to SIP, and new onboardings are also being conducted on SIP, this feature will no longer be functional.
Can clients use their own mobile number as a virtual number instead of a DID (i.e., is number porting available)?
⚡Quick Answer - Number porting (port-in) is currently discontinued and not available. However, clients can still use their existing mobile number by setting up call forwarding from their mobile number to a DID service number provided by MyOperator.
Do the standard monthly rental of ₹200 and the one-time charge (OTC) of ₹1,000 apply to an incoming DID service number?
⚡Quick answer - No. • Incoming DID: No monthly rental or OTC. • Vanity or on-demand DID change: Chargeable, price depends on DID availability. • Outgoing DID: Existing rental and OTC rates continue to apply.
What TAT would be shared with the client for the resolution where the IVR number shows switched off?
⚡Quick answer - TAT for the resolution is 4 working Hours once the ticket is raised to the operations team. When should I use this guide? Use it whenever a client reports that their IVR number continuously plays a “switched off” message. 1. ...
What TAT is followed and how can I track the dispatch of laptops for tech joinings?
⚡Quick answer - “Once it's successfully dispatched, the Admin team will be able to share the docket number.” When should I use this guide? Use this guide when you have emailed a laptop-dispatch request for a new tech joiner and need to know how—and ...
Can I still receive BYOD reimbursement if I forgot to inform Admin?
⚡Quick answer - Yes. “The reimbursement will be received from the date when you inform the admin team of the use of BYOD. Backdated reimbursements will not be given.” When should I use this guide? Consult this FAQ if you have already been using your ...