Has the bulk-provisioning of virtual mobile numbers been discontinued along with individual mobile-number services?

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• Do we provide SIM-based or mobile-number-based SMS services?

  ⚡Quick answer - • No. SIM- or mobile-number-based SMS services are not available, as it is illegal to send bulk SMS via these modes. • As per TRAI/DOT guidelines, a mobile phone cannot be used to send more than 100 SMS per day in bulk. • Therefore, ...

• Can clients use their own mobile number as a virtual number instead of a DID (i.e., is number porting available)?

  ⚡Quick Answer - Number porting (port-in) is currently discontinued and not available. However, clients can still use their existing mobile number by setting up call forwarding from their mobile number to a DID service number provided by MyOperator.

• Now that mobile numbers are discontinued and both products issue DIDs, is there still any real difference between Heyo and MyOperator?

  ⚡Quick answer - Yes—key differences remain. • Mobile-number ownership was only one differentiator; multiple feature gaps still exist (e.g., dedicated channel in MyOperator vs. shared channel in Heyo). • Service-number migration is one-way for now: – ...

• What is the TAT for a TOL (Telecom Operator Location) change for Toll-Free Numbers and Virtual Numbers?

  ⚡Quick answer - The timeline is 1 working day for both Toll-Free and Mobile numbers. • The TAT may increase if telco dependency arises; in such cases, the person handling the case will share the expected timeline. • Note: In some instances, a mobile ...

• Can we still offer Premium Mobile numbers?

  ⚡Quick answer - We already have some vanity/premium numbers available with us that we can offer to the client, depending on the case and associated revenue. However, NOC of the number will not be provided for the ownership transfer.