Do we provide SIM-based or mobile-number-based SMS services?

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• Has the bulk-provisioning of virtual mobile numbers been discontinued along with individual mobile-number services?

  ⚡Quick answer - • Yes. Bulk virtual mobile numbers are no longer offered. • Clients who need new numbers should be given DID service numbers instead.

• How to provide valid 6-month opt-in consent proof before making outbound service-industry calls?

  ⚡Quick answer - The client can contact the customer only if valid opt-in consent is available and renewable every 6 months. When should I use this guide? Use it whenever a service-industry client wants to call a customer who registered up to six ...

• Are recharge credits and mobile data mandatory for the registered SIM on Heyo?

  ⚡Quick answer Yes. To place or receive calls in Heyo you must have both: An active SIM card (the one you registered with Heyo) that has a working voice-calling plan. A basic internet connection—Wi-Fi or mobile data—to route and mask each call. ...

• After my SMS template is DLT-approved, how do I customise After-Call SMS notifications in MyOperator?

  ⚡Quick answer - All After-Call SMS settings live under Call ➜ After Call SMS. From there, you can: • Edit the default notification template. • Add rules that deliver SMS to any custom number—even if it is not a listed user or super-admin. • Create ...

• Why can we provide OTPs for WhatsApp and Instagram but not for Facebook?

  ⚡Quick answer - • OTP approval always depends on the purpose, not the platform. • We never share OTPs for personal account creation or login on any social platform (Facebook, Instagram, Twitter/X, etc.). • OTPs are considered only for verified ...