After my SMS template is DLT-approved, how do I customise After-Call SMS notifications in MyOperator?

After my SMS template is DLT-approved, how do I customise After-Call SMS notifications in MyOperator?

⚡Quick answer -

All After-Call SMS settings live under Call ➜ After Call SMS. From there, you can:

• Edit the default notification template.

• Add rules that deliver SMS to any custom number—even if it is not a listed user or super-admin.

• Create rules so outgoing (connected or missed) calls also trigger an SMS.

DLT reminder: Every SMS template (default or custom) must be approved on the DLT platform before it can be used.

When should I use this guide?

Open these instructions whenever you need to change the SMS wording, route notifications to an external mobile number, or enable After-Call SMS for outgoing calls.



1. Prerequisites & plan availability

• DLT approval is mandatory for every SMS template.

• The Customise-After-Call-SMS feature is available only in Cloud Call-Centre plans ( NOT available in Office IVR plans ).



2. Edit the default After-Call SMS template

Path: Call ➜ After Call SMS ➜ Edit Template

  1. Click Edit Template.
  2. Modify the text as required.
  3. Submit for DLT approval.
  4. The new template goes live automatically once DLT approves.
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Alt text: Editing the default SMS template



3. Send After-Call SMS to a custom number

Path: Call ➜ After Call SMS ➜ Customise After-Call SMS ➜ Add Rule

  1. Click Add Rule.
  2. Enter a Rule Title (e.g., “SMS to CEO”).
  3. In Recipient, select Custom and type the mobile number (e.g., 9999999999).
  4. Choose the desired SMS template.
  5. Save and wait for DLT approval (if the template is new). 
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Alt text: Customising the SMS template



4. Enable After-Call SMS for outgoing calls

Path: Call ➜ After Call SMS ➜ Customise After-Call SMS

  1. Click Add Rule.
  2. Set Criteria to:
    1. MyOperator IVR → Outgoing → Call → Connected/Missed
  3. Create separate rules if you need different messages for Connected vs Missed.
  4. Save; submit any new template for DLT approval.
  5. Add additional rules as required—there is no hard limit. 


5. Enable department-wise After-Call SMS for outgoing/incoming calls

Path: Call ➜ After Call SMS ➜ Customise After-Call SMS

  1. Click Add Rule.
  2. Update title and set Criteria to:
    1. MyOperator IVR → Outgoing → Call → Department name
  3. Select the user or caller, as per the requirement and Publish it.
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Alt text: Customising after call sms for a specific department


6. When will this not work?

• Office IVR plans: Customise-After-Call-SMS is unavailable.

• Templates pending DLT approval cannot be sent.

Note:

  • The SMS content should be DLT-approved if the client is using his own sender id.
  • If client is using MYOPTR sender id then it should be our verfiied template.