How can a client use their own header (Sender ID) and custom template for After-Call SMS in MyOperator?

How can a client use their own header (Sender ID) and custom template for After-Call SMS in MyOperator?

⚡ Quick answer -

  1. Register as a Principal Entity (PE) on any TRAI-approved DLT platform.
  2. Get both the Sender ID (header) and the SMS content template approved.
  3. Email the approved details (see “Case 2” table) plus screenshots to your MyOperator Account Manager (AM).
  4. The AM raises a JIRA ticket; your header/template is activated in the MyOperator panel within 24-48 working hours.

When should I use this guide?

Open these steps whenever you want callers to receive After-Call SMS messages from your own Sender ID or with fully customised text, instead of the MyOperator default.



1. Prerequisites & scope

  • Applies to all Cloud Call-Centre plans (not available on Office IVR plans).
  • DLT (Distributed Ledger Technology) registration and approval are mandatory under TRAI rules.
  • Keep the document “TRAI Regulation for DLT.pdf” nearby; it lists:
    • Links to the major DLT portals (Airtel, Vodafone Idea, BSNL, Jio, etc.).
    • MyOperator’s Telemarketer ID (needed during registration).


2. Case 1 – First-time DLT registration 

  1. Register as a Principal Entity on any DLT portal listed in the PDF.
  2. During signup, enter MyOperator’s Telemarketer ID exactly as shown in the PDF.
  3. When your login credentials arrive, apply for a Sender ID (header) of your choice.
  4. Once the header is approved, submit your customised SMS content template for approval.
  5. After both items are approved, continue with Case 2 to send the details to MyOperator.


3. Case 2 – Already DLT-registered (share approved details)

Email the following information and screenshots of the approved header & template to your MyOperator AM:

Field

Where to find it on the DLT portal

PE ID (Principal Entity)

Profile → Entity Details

URN / Template ID

Templates → Approved

MASKS (Header)

Headers → Approved

DLT Message Type

Template Details

Message Type

Template Details

Template Name

Template Details

BUSINESS CATEGORY

Template Details

Is Transactional

Template Details

Dataset Name & Definition

Your internal reference

SMS CONTENT

Template Details



4. How MyOperator updates your panel (24-48 h SLA) 

  1. The AM raises a JIRA ticket with all supplied fields.
  2. Engineering adds the header & template to your After-Call SMS settings.
  3. You receive a confirmation email once the changes are live (normally within 24-48 working hours).


5. When will this NOT work? 

  • Office IVR plans do not support custom After-Call SMS.
  • Headers or templates still “Pending” or “Rejected” on DLT cannot be uploaded.
  • Missing fields or screenshots will delay the 24-48 h service window.


Keywords: After-Call SMS, DLT registration, Sender ID, header, custom template, MyOperator, TRAI, Principal Entity