⚡ Quick answer -

There are 6 payment modes (listed in priority order):

1. Billing section of the MyOperator panel
2. Auto-settlement payment link (via BAN or via registered contact number – anonymous link)
3. Auto-generated emails with payment links (Monthly Statements, Low-balance alerts, Renewal reminders)
4. VAN (Virtual Account Number)
5. Auto-pay
6. Bank transfer

When should I use this guide?

Use it whenever you or a customer needs to choose, set up, or troubleshoot any MyOperator payment mode. All instructional sentences below are reproduced exactly from the official “Payment Modes” module.

1. Overview & priority order

Module Name: Payment Modes. To understand the different types of payment modes through which clients can make advance or outstanding bill/renewal payments. There are 6 payment modes for making the payment, and the recommended priority order is:

1. Billing section of the MyOperator panel (https://in.app.myoperator.com/payment)
2. Auto settlement payment link a. Via BAN (Business Account Number) b. Via registered contact number (Anonymus Link)
3. Auto-generated emails with payment links a. Monthly Statements b. Low account balance c. Renewal Reminder emails
4. VAN (Virtual Account Number)
5. Autopay
6. Bank transfer

2. Mode I – Billing section (Instant payment)

Any client can choose to make a payment through their MyOperator panel in the ‘Instant payment’ section of the Billing feature for their pending usage. Pending usages may include current charges, outstanding charges, or pending rentals. Through the instant payment section, payment is auto-settled in the client’s account.

How to make a payment through the MyOperator panel?

• Login to MyOperator panel https://in.app.myoperator.com/

• Click on Billing.

• Go to the ‘Payment’ feature under ‘Billing’

• Under the ‘Instant Payment’ option, clients can choose to put the amount required for payment

• After clicking on “Pay now”, the client will be redirected to the Payment Gateway, where they can choose to pay through Netbanking, Credit card, Debit card, Wallet, and UPI.

What needs to be done if some of the bank’s names are not available on the payment page under Net-Banking?

• In such cases where a client wants to make a payment through Net banking, but their bank does not offer this option, ask the client to choose the “Debit card” option

• Under Netbanking, we can choose the desired bank from “All Other Banks”

Note: We have two payment gateways in the Indian account, so that if anyone goes down, we can still get the payment, and services won't get hampered because of them

3. Mode II – Auto-settlement payment links

An auto settlement payment link can be generated for clients who wish to make payments through links or have a requirement for easy access to payment methods. These links can be generated by client-specific details such as BAN(Business Account Number) and registered customer contact details through the accounts panel.

When is it required?

• Pending usage payment

• At the time of renewal of services

How to generate a payment link?

• Login to the Accounts panel https://accounts.myoperator.co/dashboard

• From the Menu, go to the ‘Sales’ option

• Under sales, click on the ‘Payment Link’

• Under the payment link, we will get two options: ‘Search by Contact’ and ‘Search by BAN’

• Under ‘Search by contact’, put in the details required of the client for whom the payment link is to be generated

❖ Country- Select India

❖ Customer Number- Put in the registered contact number of the client from the service section https://accounts.myoperator.co/services

❖ Once the client’s registered contact number has been entered, the panel will fetch the company details associated with that contact number

❖ Enter the required amount including GST

❖ Click on ‘Submit’, and a payment link will be generated• Under ‘Search by BAN’

❖ Provide the BAN and the amount required, including GST

❖ Click on ‘Submit’, and a payment link will be generated

• Once the payment link has been generated by either one of the above-mentioned ways, it will appear at the bottom half of the same page.

• Account managers can choose one of the ‘Pay Short URL’ or ‘Pay URL’ to share the link by copying the link and attaching it to emails to the client. (Suggested link is “Pay Short URL” as it appears short and crisp)

3.1 Anonymous link option

In this case, we have the 1 more option of creating a payment link via an anonymous link, which is not linked to any specific account. The payment received through this link needs to be manually tagged using the payment code.

Additionally, for other products such as Truecaller, SMS, and OBD, we need to create anonymous links or bank details as well, since the generated payment code is required for mapping the payment with manual invoices.

4. Mode III – Auto-generated emails

MyOperator clients are notified through auto-generated emails for pending payments on several instances, such as Monthly statements generated on the billing date, Low account balance, and renewal reminder notifications. This mailer contains a payment link for the amount due, and payments made through these links are auto-settled in the client’s MyOperator account.

Monthly Statements

Every month, MyOperator sends clients a detailed written record of a statement listing the allowed & used feature information. It also shows the client the prepaid amount left in the system along with the adjustment of all paid amounts & due balance. It has the payment link attached for the pending amount. It gets generated on the client's billing date.

If a client has a billing date of 2nd Nov, the monthly statement would get generated on 2nd Nov at 1.05 am. Once a client clicks on the payment link, they will be redirected to the payment gateway.

Low account balance

Whenever a client consumes the advance amount beyond the minimum balance limit (through using the additional feature or the free limit is exhausted), information about the same is given through an email alert to the customer referred to as a low account balance email. It also contains an auto settlement payment link for the mentioned due amount in the mail. Once a client clicks on the payment link, they will be redirected to the payment gateway.

Renewal reminder notifications

As a renewal process, we do send automated notifications to our clients’ registered email ID and SMS on the registered contact number. The notification is sent on the following criteria. It also consists of an auto settlement payment link for the mentioned due amount. Once a client clicks on the payment link, they will be redirected to the payment gateway.

Note: These notifications are sent to the contact persons added in the Business information (only to the ones who selected for billing-related updates) section of the MyOperator panel. Account managers also receive these notifications on Gmail in parallel.

5. Error handling for auto-settlement methods

In scenarios wherein the client has chosen to make payment through Auto settlement methods and is facing an error or the payment is getting declined, follow the points below.

• Suggest the client make payment through a different mode (if chosen net banking first, select the debit card and vice versa)

• If a client is making a payment through a link and facing an error in both scenarios mentioned above, raise a Jira ticket to tech support with the required details

❖ Login to your Jira portal https://myoperator.atlassian.net/servicedesk/customer/portals

❖ Go to the “Welcome to MyOperator Tech Support Center!” section

❖ Select the Payment issue category to raise your concern related to the payment link error.

6. Mode IV – VAN (Virtual Account Number)

VAN is a virtual account number that is linked directly to the client’s MyOperator panel. VAN is assigned to all the active/inactive accounts and is unique for each and every account. VAN is assigned once the account is created on www.myoperator.com, i.e. from the demo account; this will remain the same even after the account goes live.

The benefits of VAN include automated payment settlement, ensuring prompt service resumption upon suspension, reducing dependency between MyOperator and clients, and expediting payment processes.

Method of sharing VAN with the client

1. For support, log in to the accounts panel. https://accounts.myoperator.co/dashboard
2. Go to the Menu and under the billing section, search the client by Account name, BAN, or service no. https://accounts.myoperator.co/billing-accounts by clicking on “Filter”
3. Put any of the details, such as Business name, Service Number, or registered contact number, to search for the desired account.
4. Click on the virtual account number. and it will give you the option to send the details to the email ID of the contact person added.
5. Click on Share

VAN details from the MyOperator panel

• Login to MyOperator panel https://in.app.myoperator.com/

• Click on Billing

• Go to the ‘Payment’ feature under ‘Billing’

• In ‘Payment’ under the “Bank Transfer” option, a Virtual Account Number is available.

Please Note: VAN is the preferred payment mode at MyOperator & we must try to convince the client of the same.

Sharing VAN details with a non-registered mail ID:

• VAN details to non-registered mail ID, if required, can be sent through the accounts details option in the accounts panel.

• Link- https://accounts.myoperator.co/sales

Note: Razorpay, our gateway partner, has switched its bank account details from RBL to Axis Bank. The only change is the IFSC code: it used to be RATN0VAAPIS, but it's now UTIB000RAZP. The account number remains unchanged.

7. Mode V – Auto-pay

Auto-pay, as the name implies, is a service that automatically schedules and deducts monthly payments from your bank account on your due date.

Who should use it?

Every client should set up automatic payments if they can. With so many aspects of our lives becoming digital and on the go, it only makes sense to ease the burden of remembering when to pay a bill and doing it manually.

• The renewal cycle is 1,2 or 3 months

• Regular bills are generated

• High usage clients

• Seasonal clients with fluctuating call volume

How to set up auto-pay for an account?

• Login to MyOperator panel https://in.app.myoperator.com/

• Click on Billing

• Go to the ‘Payment’ feature under ‘Billing’

• Under Payment, go to ‘Recurring payment setup’ to set up autopay

• Card-based subscription: Pay via credit card

• Once Autopay has been enabled, clients will receive an email at their registered email ID of the bank account. It usually takes 2-3 days.

When does the amount get deducted from the account in auto-pay?

The amount gets deducted from the account every month on the billing date mentioned in the account panel or on the client’s panel.

To check the billing date on the MyOperator panel

• Log in to the MyOperator panel https://in.app.myoperator.com/

• Click on the switch button “Account Options” on the top right of the panel

• Click on “Account Usage”, and the billing date would appear at the bottom as “Next Billing Date”

Can we switch the mode of payment to auto-pay? Or can we replace the card or bank account with autopay?

Yes, you can switch from the net-banking option to the card-based option or vice versa from the panel. Yes, you can change your credit card or bank account details from the panel.

To change the auto-pay subscribed bank account,

• Login to MyOperator panel https://in.app.myoperator.com/

• Go to the “Billing” Section

• And under “Recurring Payment Setup”, we have an option of “Edit Subscription”

• Link your internet banking account or enrol your card for recurring payments on MyOperator, where your linked account/card is charged automatically for your subsequent bills and usage on MyOperator

Note: For card-based subscriptions, your card will be charged a minimum of 1 every month, even if there is no usage to keep the subscription active, and 1 will be added as a prepaid amount for your service. An initial deduction of 5 would be made for subscription, which will be auto-refunded.

When and how can we unsubscribe from auto-pay?

We do not have any option to remove the autopay. In order to do so, it can be possible by creating a new account and shifting the account to the billing date.

What if an incorrect amount gets deducted from a client account due to auto-pay?

If there is any amount deducted from a client account that is not valid, request a credit addition to be generated via Qntrl, through which an extra amount will be added to your BAN and can be adjusted in the coming months. If the client wishes to get the same as a refund, this can be done as well.

In what scenario will auto-pay not work?

If there is no sufficient balance in the bank account or the bank account/credit card is inactive, then auto-pay won’t work, and a pending amount will be reflected in the client account.

Note: Once the client has subscribed to autopay, it is important to get the credit limit increased to make sure that the account is not suspended due to the credit limit.

8. Mode VI – Bank transfers

A client can choose to make payment for services through NEFT/IMPS/RTGS by making an online bank transfer or a cheque deposited into the MyOperator account. Through this method, the amount paid is received in MyOperator’s bank account, and payment is settled by generating an offline code. This is a manual-dependent process and takes 24-48 hours to generate and settle the offline code.

Bank details



Payment upload slot on the Accounts panel

Payments received through bank transfer are uploaded by the accounts department twice a day, within the slots 12:00 PM - 12:30 PM06:00 PM - 06:30 PM

How to track and claim a payment made through a bank transfer?

• Login to the accounts panel https://accounts.myoperator.co/dashboard

• In the menu ‘Payment Track’, click on ‘Search transactions’

• Under search transaction, search the payment through the payment reference number, Company Name, and Payment amount. The transaction will appear.

• Once the transaction has been found and verified with the payment description, click on ‘Claim’, and a claim form will appear.

• After putting in the required details such as the client’s name (Client’s Business name), Required amount, TDS (Tax deducted at source) amount (if any), click on claim, and an offline code will be generated, and an auto mailer will be sent to the client with the offline code.

How to settle the payment using the Offline code?

• Login to MyOperator panel https://in.app.myoperator.com/

• Click on Billing.

• Go to the ‘Payment’ feature under ‘Billing’

• In the Instant Payment, on the right-hand side, there is an option to enter an offline payment code.

• Enter the above-mentioned offline code and click on pay.

• The payment will be updated, and the invoice for the same will be generated after 7:30 PM or after 11:30 PM, in the invoice tab in the Billing section.

Note for Bank transfer payments: The bank transfer method is a manual-dependent process that has many inter-departmental dependencies, such as payment upload slot, tracking, claiming, and settlement of the payment, which could result in delay or mistakes. Bank transfer mode is not preferable to ensure the smooth functioning of services.

9. Comparison table of all payment modes

10. When does a payment mode NOT work?

• The bank transfer method is manual-dependent and may delay activation.

• If there is no sufficient balance or the linked account/card is inactive, auto-pay will fail, and a pending amount will be reflected.