What if for incoming, clients need a single centralized incoming number but for outbound, dedicated DIDs for each user?
⚡Quick answer -
- Single incoming DID will be provided to the client in place of a mobile number & process for providing multiple DIDs for each user has no change.
- We have one master panel as well, where on a single panel, all logs can be displayed.
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How do I set up and use multiple DID numbers in MyOperator (incoming vs. outgoing, WhatsApp registration, callbacks)?
⚡ Quick answer - • Outgoing caller-ID: the outgoing DID is always different from the incoming one—book it separately. • Callbacks: the callback feature works on every outgoing DID, and each of those DIDs can also accept incoming calls. • Adding DIDs: ...
Can clients use their own mobile number as a virtual number instead of a DID (i.e., is number porting available)?
⚡Quick Answer - Number porting (port-in) is currently discontinued and not available. However, clients can still use their existing mobile number by setting up call forwarding from their mobile number to a DID service number provided by MyOperator.
If the client wants a Bangalore DID (080), but he is from Delhi so would not want to promote a number from a different region. Can we give Delhi DID as incoming and Bangalore DID as outgoing?
⚡Quick answer - Yes, we can provide Delhi DIDs as incoming and Bangalore DIDs as outgoing. For now, we have 7 locations (Delhi, Noida, Bangalore, Mumbai, Indore, Mangalagiri, and Kolkata) that we can provide as incoming & outgoing.
A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?
⚡Quick answer - Yes. • Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers. • Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on ...
A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?
⚡Quick answer - Yes. • Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers. • Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on ...