What if for incoming, clients need a single centralized incoming number but for outbound, dedicated DIDs for each user?

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• How do I set up and use multiple DID numbers in MyOperator (incoming vs. outgoing, WhatsApp registration, callbacks)?

  ⚡ Quick answer - • Outgoing caller-ID: the outgoing DID is always different from the incoming one—book it separately. • Callbacks: the callback feature works on every outgoing DID, and each of those DIDs can also accept incoming calls. • Adding DIDs: ...

• Can customers call my Heyo number, and how do I manage those incoming calls?

  ⚡Quick answer Yes. Your Heyo number is a Direct Inward Dialing (DID) line, so any customer can dial it just like a normal business phone number. Calls route straight into the Heyo app, appear in your call log, and if missed can be returned with a ...

• How do I identify the caller’s name and number on an incoming Heyo call before I answer?

  ⚡Quick answer - Open the Heyo App and navigate to your Settings menu. In the Settings menu, click on Identify Caller on Incoming Calls, click the Go to phone settings button, and enable Heyo notifications. From now on, all incoming calls to your Heyo ...

• Can I receive callbacks on all 5 purchased DIDs in MyOperator?

  ⚡Quick answer - Yes. Add every purchased DID in two places— 1) the Click-to-Call section (set one as Primary) and 2) the Campaign’s DID settings. Also, confirm the Callback feature is enabled. When should I use this guide? Use these steps when a ...

• What payment modes can MyOperator clients use, and how does each one work?

  ⚡ Quick answer - There are 6 payment modes (listed in priority order): Billing section of the MyOperator panel Auto-settlement payment link (via BAN or via registered contact number – anonymous link) Auto-generated emails with payment links (Monthly ...