⚡Quick answer -
Open the Heyo App and navigate to your Settings menu. In the Settings menu, click on Identify Caller on Incoming Calls, click the Go to phone settings button, and enable Heyo notifications. From now on, all incoming calls to your Heyo number will be preceded by a notification. This notification will show the caller’s number, and if the number is saved in your contacts, it will also display their name.
1. Prerequisites
• You must have an active Heyo account.
• You need to have the latest version of the Heyo app installed.
2. Step-by-step setup
- Open the Heyo App and navigate to your Settings menu.
- In the Settings menu, click on Identify Caller on Incoming Calls.
- Click the Go to phone settings button.
- This will take you to your phone's system settings.
- In your phone's settings, find Heyo in the list of apps and click the Enable button.
- This permits Heyo to display notifications over other apps, including the incoming call screen.
3. Result
From now on, all incoming calls to your Heyo number will be preceded by a notification. This notification will show the caller’s number, and if the number is saved in your contacts, it will also display their name.
4. When does this NOT work?
If you've done all the steps but still are not able to see caller IDs while calls are coming, feel free to connect with our support team directly via our in-app chat support or join our daily demo call, Monday to Friday, 2 PM IST via our website.
5. Support
• In-app chat support (Settings → Chat).
• Daily demo call: Monday to Friday, 2 PM IST (registration link on the Heyo website).
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