Does the switch route option will work as it is if clients face any congestion issues?
⚡Quick answer -
The route switch option was previously used with PRIs. However, since the majority of clients have transitioned to SIP, and new onboardings are also being conducted on SIP, this feature will no longer be functional.
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What payment modes can MyOperator clients use, and how does each one work?
⚡ Quick answer - There are 6 payment modes (listed in priority order): Billing section of the MyOperator panel Auto-settlement payment link (via BAN or via registered contact number – anonymous link) Auto-generated emails with payment links (Monthly ...
What should I do when my calls experience congestion?
⚡Quick answer - • Run the six pre-checks below exactly as listed. • If calls are still congested after every check, email telco.resource@myoperator.co with your findings. 1. Prerequisites & Required Access • Ability to place test calls to the ...
How do I troubleshoot and escalate outgoing-call issues in the MyOperator Dialer App?
⚡Quick answer - If outgoing calls fail, first verify your account and device (active BAN/SN, registered number, stable internet). Next, run the five quick-fix steps (404 check, Airplane mode reset, user added in panel, etc.). If the problem persists, ...
How do I switch from a Cloud Call Centre plan to an Office IVR plan?
⚡Quick answer - The plan change takes effect only on your billing date. A new panel must be created for the Office IVR plan, and the full difference amount must be paid—partial payments are not allowed. When should I use this guide? Use it if you ...
What do the “Self-Serve,” “Complaints/Angry Customers,” “Work Environment,” and “Active Listening” parameters in the Quality Form stand for?
⚡Quick answer - These four Quality Form parameters evaluate how agents (1) encourage customer self-service, (2) handle complaints with acknowledgement, apology and empathy, (3) maintain a noise-free work environment, and (4) demonstrate undivided ...