Can a customer ensure that only calls from one specific state land on their number?

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• A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?

  ⚡Quick answer - Yes. • Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers. • Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on ...

• A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?

  ⚡Quick answer - Yes. • Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers. • Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on ...

• How do I forward calls from my existing number to a landline or mobile with MyOperator?

  ⚡Quick answer • GSM mobiles: Dial 21[MyOperator number]# to activate forwarding; dial *#21# to view status; dial ##21# to deactivate. • Landlines & most CDMA lines: Dial 114 [MyOperator number] to activate (or *72 [MyOperator number] # if 114 fails); ...

• What is the objective of in-panel customer chat when we have tickets and calls already?

  ⚡Quick answer - The objective of in-panel customer chat, even when tickets and calls are already available, is primarily to enhance the client's experience by providing much faster response times and quicker resolutions. The chat option serves as an ...

• How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?

  ⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...