A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?
⚡Quick answer - Yes.
• Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers.
• Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on the recipient’s phone.
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A customer wants an IVR that uses one central number, but also wants a separate DID for each agent’s outbound and callback calls. Can MyOperator support this setup?
⚡Quick answer - Yes. • Incoming (IVR): We assign one DID service number that feeds the IVR menu for all callers. • Outgoing & callbacks: Each agent can be given one personal DID for making outbound or return calls, so their direct number appears on ...
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Why is my MyOperator number not working?
⚡Quick answer - Most “number not working” complaints fall into three buckets: The account is inactive or suspended. The telecom switch never receives the call. The IVR/call-flow is misconfigured even though the account is active. Work through the ...