Quick Answer

AI agent voice is MyOperator’s India-first AI-powered voice agent that answers your business phone 24×7, holds natural Hindi, English, Hinglish or multilingual conversations, answers from your own documents, performs actions like call transfer and escalates when needed.

Definition & Core Purpose

• In one line: an AI voice agent that picks up every call, talks naturally, answers queries and routes or ends the call automatically.
• Lives inside Bot module; once published it is the first voice a caller hears.
• Replaces missed calls at 11 PM on a Sunday in Nagpur, weekend overflow, lunch-hour rings, etc.

AI agent voice vs. Chatbot

• Medium: Voice (phone) vs Text (website/WhatsApp)
• Input: Spoken words vs Typed messages
• Response: Spoken audio vs Text/rich media
• Primary use: Inbound call handling vs Web/messaging lead-gen
• Language modes: Hindi, English, Hinglish, Multilingual vs Text only
• Escalation: Call transfer vs Chat handover

Important: Bot type is locked at creation; choose Voice Bot carefully.

Six-Layer Anatomy

• Bot Identity – “Kavya from SwiftKart” greeting.
• Voice & Language – choose from 12 Indian-accented voices (Shikha, Shruti, Deepika, Priya, Chahat, Sumit, Punit, Raghu, Tushar, Arjun, Paresh, Neeraj) and modes: English Only, Hinglish, Dynamic Multilingual.
• Primary Role & Tone – e.g., Customer Support Agent with Friendly, Helpful, Professional tones (up to 5, 20 chars each).
• Knowledge Base – PDFs/text the bot reads in real time.
• Functions – built-in

  transfer_to_extension()

  ,

  end_call()

  plus custom API calls.
• System Prompt – the brain containing instructions, variables and function calls.

India-First Differentiators

• Indian-accented voice profiles such as Shikha, Arjun and Priya.
• Hinglish support – the real way Indian callers speak.
• Understands DID numbers, IST time-zones, ISD-stripped caller numbers.
• Session variables like {{Call Time (IST)}} and {{Morning/Afternoon/Evening (IST)}}.
• No-code flow built for non-technical Indian SMB owners.

Business Pain & Solution

Common pains: Missed revenue, agent burnout, after-hours silence.
AI agent voice fixes gaps:
Time Gap – works 24/7/365; Volume Gap – answers unlimited simultaneous calls; Consistency Gap – same script every time.

Ready-to-Use Sector Use Cases

• Real Estate – Lead qualification, brochure FAQ, site-visit scheduling. Identity: “Neha from Prism Developers”.
• Healthcare – Appointment booking, test prep FAQ, emergency escalation. Identity: “Priya from Vardhan Diagnostics”.
• BFSI – Loan status API, branch timing info, complaint escalation. Identity: “Ravi from NorthStar Finance”.
• EdTech – Admission FAQ, result query API, demo-class registration. Identity: “Ananya from NextGen Academy”.
• E-Commerce – Order status API, return policy FAQ, delivery complaint transfer. Identity: “Kavya from SwiftKart”.

Capability Matrix – What It CAN Do

• Auto-answer inbound & outbound calls 24×7.
• Speak in English, Hindi, Hinglish or Dynamic Multilingual.
• Use 12+ Indian voices.
• Answer from Knowledge Base (RAG).
• Execute

  transfer_to_extension()

  and

  end_call()

  .
• Auto-escalate via Frustration Handover.
• Play agent-busy and no-extension fallbacks.
• Use 5 tone descriptors, custom functions, session variables.
• Save multiple drafts, independent roles (Support, Reception, Lead Qual, Scheduler).

Current Limitations – What It CANNOT Do (Phase 1)

• No caller history across sessions.
• No mid-call voice-profile switch.
• One function call per turn only.
• No transcripts, recordings or analytics dashboard yet.
• No hold music while waiting for an API.
• Cannot resume half-spoken sentence after interruption.
• No post-call WhatsApp/SMS follow-up creation.
• Bot type cannot be converted once created.

Plans, Eligibility & Limits

• Available only on SUV AI Agents plans.
• One AI bot per account.
• Custom API functions included in all SUV AI Agents plans.
• No sandbox/trial yet.

Pricing Explained

• Billed per minute; any part of a minute rounds up (61 sec = 2 min).
• Every plan bundles free minutes, then overage is ₹8 per extra minute from prepaid balance.
• Two parallel cost meters on every call:
1. Phone line (telephony) – entire connected duration.
2. AI agent – only while the bot speaks; stops the instant a human takes over.
• Same rules for incoming and outgoing calls.
• No stated setup or KB storage fees.

Access, Flags & Permissions

Feature flags:
• ai_bot – shows Bot section.
• voice_bot – enables creation & configuration of AI agent voice.

Role defaults: Owner, Admin, Manager = full bot access; Call Agent = none until “AI Bot” permission is granted in Settings > Permissions.

Deletion protection: any user with bot access can delete; must type DELETE in uppercase; if bot is referenced in a call flow, that flow breaks and customer must manually reroute.

Keywords

AI agent voice, voice bot, MyOperator, Hindi English Hinglish, transfer_to_extension, knowledge base, SUV AI Agents plan, ₹8 per minute, feature flags ai_bot voice_bot, Shikha Shruti Deepika Priya voices, frustration handover, Indian voice AI