How are AI Agent Voice plans, feature flags, roles, and permissions managed in MyOperator?

How are AI Agent Voice plans, feature flags, roles, and permissions managed in MyOperator?

⚡Quick answer -

• AI Agent voice or chatbot is included in the SUV AI agents plans.

• Two account-level feature flags must be ON: ai_bot and voice_bot.

• Default role access: Owner, Admin, Manager = full access; Call Agent = no access unless the Owner grants the AI Bot permission.

• Any user who can see the Bot module can delete a bot—but must type DELETE in all caps and accept that linked call flows will break.

When should I use this guide?

Send this FAQ to anyone blocked from finding the Bot section, clicking “AI agent voice,” or deleting a bot.



1. Which plans include AI Voiebot?

• It is only on SUV AI agents' plans.

• By default, enabled for SUV AI agents plans

• It is one AI bot per account



2. Feature flags: the master switch

Feature Flag

What It Controls

ai_bot

Controls whether the 'AI Bot' section appears in the left navigation panel. If disabled, the entire bot module is hidden.

voice_bot

Controls whether users can create and configure the AI agent voice. If disabled, the Voicebot card in the Create Bot modal is grayed out and unclickable.

Tooltip: 'AI agent voice is not enabled for your account. Please contact your administrator to enable it.' — This tooltip appears when the user hovers over the greyed-out Voicebot card in the Create Bot modal.”



3. Role-based access control (RBAC)

Role

Default Access

Owner

Full access to the Bot module and AI agent voice configuration by default

Admin

Full access to Bot module and AI agent voice configuration by default

Manager

Full access to Bot module and AI agent voice configuration by default

Call Agent

No access by default — the AI Bot section is not visible to agents unless the Owner explicitly grants access via the Permissions section



4. How to grant agent access

How to Grant Agent Access:

  1. Go to MyOperator > Settings > Permissions
  2. Find the relevant agent's role or the specific user
  3. Enable the 'AI Bot' permission. The agent will now see the Bot section in their left navigation.


5. Deleting a bot: who can do it and warnings

Any user with access to the Bot module can initiate a bot deletion from the Bot Listing Page. A confirmation modal always appears. The user must type DELETE (in uppercase) to confirm deletion. This is a hard gate, not just an instruction message.

Deletion Warning Modal Content:

Title: Delete Voice Bot permanentlyAll associated flows, functions, knowledge base files, and numbers will be removed.If this voicebot is configured in any call flow, those call flows will break.The voicebot will stop responding to incoming calls on all linked phone numbers assigned to this bot.


6. Common access blockers

  1. Plan mismatch – Accounts not on “SUV AI agents plans” cannot enable voice_bot.
  2. Feature flags OFF – Even eligible plans see no Bot module when ai_bot = 0.
  3. Role limitation – Call Agents will not see the section until they are explicitly granted the AI Bot permission.
  4. Accidental deletion – If this AI agent voice is configured in any call flow, those call flows will break.

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