What happens if the server handling my incoming DID service number goes down?

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• What happens if the server handling my incoming DID service number goes down?

  ⚡Quick answer - MyOperator operates under a 99 % uptime SLA, but each DID is tied to a specific telecom operator, server, and location. • If that server or location suffers an outage, the associated DID service will also be affected. • Therefore, ...

• Can I own my Heyo Virtual Number if I decide to stop using the service?

  ⚡Quick answer - No. Heyo Virtual Numbers are licensed from telecom operators and remain part of Heyo’s cloud pool. They cannot be transferred, ported out, or converted to a physical SIM even if you discontinue your subscription.  1. Service use vs. ...

• Can I still receive a WhatsApp OTP on my non-toll-free service number?

  ⚡Quick answer • No. SMS-based OTP support for all app registrations (WhatsApp, e-commerce, social media, etc.) has been discontinued for every existing service number. • Exception: Only business-critical cases may be considered after formal review ...

• Can a client publicly promote or publish their MyOperator incoming DID service number?

  ⚡Quick answer - Yes. The client may advertise the assigned DID service number as their main contact line. • Ownership reminder: DID ownership stays with MyOperator and cannot be transferred. • Alternative: If personal ownership of the advertised ...

• Can customers call my Heyo number, and how do I manage those incoming calls?

  ⚡Quick answer Yes. Your Heyo number is a Direct Inward Dialing (DID) line, so any customer can dial it just like a normal business phone number. Calls route straight into the Heyo app, appear in your call log, and if missed can be returned with a ...