Direct Sales
What should I say when a client asks for an offline meeting to finalise the services?
⚡Quick answer - This should be a department-level decision. If the customer’s office is in Delhi NCR, then the Consultant can commute easily. If the customer is asking us to commute to any other city or location, the decision will be made by the HOD ...
What should I tell a client who is uncomfortable with completing KYC over a video call?
⚡Quick answer - This is a mandatory KYC process, and there is no reason to skip it. We cannot differentiate between a genuine client having hesitation vs a fraudulent user without having a proper process. Rather, being hesitant about this step would ...
What should I say when a customer wants their Toll-Free number to be non-contactable once the free minutes are consumed?
⚡Quick answer - This can be done by setting the credit limit to 0 in the client’s panel. This automatically suspends the account, and the number will not be contactable. However, the account must be manually reactivated each month by the Account ...
What should I tell a client who asks for call logs or data from the period when their service number was suspended or inactive?
⚡Quick answer - We’re unable to provide any logs or data for that timeframe. Call records are generated only when calls are forwarded from an active service number to our servers. If the service number is suspended or inactive for any reason, calls ...
If the customer wants 5 vanity numbers, can he get a discount on the pricing?
⚡Quick answer - No, we do not provide a discount on the number cost, as this is the cost of our telecom operators. Therefore, we make sure we clear it with our clients that the number cost is for our operators and providing a discount on those ...
Do we provide SIM-based or mobile-number-based SMS services?
⚡Quick answer - • No. SIM- or mobile-number-based SMS services are not available, as it is illegal to send bulk SMS via these modes. • As per TRAI/DOT guidelines, a mobile phone cannot be used to send more than 100 SMS per day in bulk. • Therefore, ...
Can a user interrupt another user’s live call or listen to agent–customer conversations?
⚡Quick answer - • Yes. The feature is called Call Barging and Whispering, where any user can listen to the live call and whisper in between. • This feature only comes with the SUV plan, and the RTM dashboard must be enabled on the customer’s panel. • ...
Who are MyOperator’s main competitors, and how does MyOperator outperform them?
⚡Quick answer - MyOperator competes with Exotel, Knowlarity, Ozonetel, and Tata Tele in the cloud-telephony space. According to the source document, MyOperator differentiates itself through a more user-friendly dashboard, 24 × 7 support, long-term ...
How should we handle a client who wants the same plan they purchased one year ago?
⚡Quick answer - The next step depends on whether the client is buying a new plan or renewing an existing one. • New plan: The sales team should check the Accounts Panel. If the identical plan is still available, it can be offered to the client. • ...
How do I request and activate a custom or vanity Toll-Free number?
⚡ Quick answer • Send an email to telco.resource@myoperator.co (from Sales or Support) with the required number pattern and customer name. • The Telco team checks availability with telecom providers and replies within 1 working day. • After you ...
What is the process if a client requests a refund after activation?
⚡Quick answer - • The sales team will first try to understand the problem in detail and convince the client to continue. • If the client still wishes to cancel, the request will be handled according to the refund policy outlined on the website. • ...
How much of a discount can I provide to the client?
⚡Quick answer - • A Business Consultant cannot provide any discount directly. • After consulting the respective Team Leader, a discount of up to 15 % may be offered. • For discounts of 15 % or above, Head-of-Department (HOD) approval is required. ...
What is the process to extend the demo?
⚡Quick answer - Business consultants must send an email to Tech.support@myoperator.co that includes the customer’s BAN number and clearly states the reason for requesting a demo extension.
What payment modes can MyOperator clients use, and how does each one work?
⚡ Quick answer - There are 6 payment modes (listed in priority order): Billing section of the MyOperator panel Auto-settlement payment link (via BAN or via registered contact number – anonymous link) Auto-generated emails with payment links (Monthly ...
How do I create, approve, and share a custom MyOperator package?
⚡Quick answer - Log in to https://accounts.myoperator.co/dashboard → Packages → Create Custom Packages → customise the plan → Save & Generate Package. The package is pushed to Qntrl for tier-based approval, surfaces in Zoho CRM, and can then be ...