⚡ Quick answer

• Send an email to telco.resource@myoperator.co (from Sales or Support) with the required number pattern and customer name.

• The Telco team checks availability with telecom providers and replies within 1 working day.

• After you choose a number and payment is confirmed, the Telco team places the activation order.

• Activation takes 7-10 working days (or longer if the telecom operator needs more time).

When should I use this guide?

Use it whenever Sales or Support needs a custom or vanity Toll-Free number for a customer. The process applies only to Toll-Free numbers and does not apply to mobile numbers.

1. Purpose

To define the process for checking and providing the availability of custom or vanity Toll-Free numbers as requested by the Sales or Support teams.

2. Applicability vs. Non-Applicability

• Applicability: “This process is applicable for Custom Number Requirements for Toll-Free numbers only.”

• Non-Applicability: “This process does not apply to mobile numbers.”

3. End-to-end process

3.1 Check number availability

1. “Custom requests (on-demand) Toll-Free number availability must be sent by the Sales or Support Team via email to: telco.resource@myoperator.co.”
2. “The request email should include the required number pattern and customer name.”
3. “Upon receiving the request, the Telco team will check with the telecom providers whether the requested pattern is available or not.”
4. “If available, then we will send the available Toll-Free numbers along with the number cost (if applicable). If the number is not available, then the Telco team will reply and close the request.”
5. “TAT for sharing the number availability is 1 working day.”

3.2 Activate the chosen number

1. “Once the number is finalised, the Telco Team will place the activation order with the telecom operator upon receiving payment confirmation from the requesting team via email and verifying the same.”
2. “The Toll-Free numbers can be activated only if available at the time of placing an activation order with the telecom operator.”
3. “TAT for the activation of Toll-Free number is 7-10 working days.”
4. “As the process is externally dependent (for TFN), it may take more time for closure. For those cases, the expected timeline will be shared by the person handling the case.”
5. “Note: Availability of vanity DID service numbers can also be provided depending upon the case and associated revenue.”

4. Timeline summary

*May extend; “expected timeline will be shared by the person handling the case.”

5. When does this NOT work?

The process “does not apply to mobile numbers.” If a mobile number is needed, follow the separate mobile-number procurement process instead.