⚡ Quick answer -

Most “invalid number” errors come from dialing mistakes or operator-level routing faults—not from MyOperator’s platform.

1. Re-check the exact digits being dialed.
2. Test from two or more operators (Airtel, Jio, Vi, etc.).
3. Confirm the account and service number are active—not suspended, expired, or archived. If the number is correct, the account is active, and calls fail from multiple operators, escalate to ops@myoperator.co with the toll-free number, date/time of failed calls, and testing operator(s).

When should I use this guide?

Use these diagnostics the moment a customer or agent reports that your toll-free number is “invalid” or unreachable. Completing the checklist prevents unnecessary escalations and speeds up resolution.

1. Prerequisites

• Access to at least two different mobile or landline operators for test calls

• Login rights to verify account status in the MyOperator panel

• Ability to capture date, time, and operator name for each failed test call

2. Step-by-step diagnostics 

2.1 Step 1 – Basic validation (mandatory first checks) 

1. Reconfirm the dialed number 
1. Verify every digit. 
2. Ensure no extra prefixes (0, +91, etc.) unless your dial plan requires them.
2. Test from multiple operators
1. Place test calls from at least two networks (e.g., Airtel → fail, Jio → works).
2. Note whether the problem is operator-specific or universal. 

2.2 Step 2 – Check account & system status 

• Confirm the Account Status is Active (not suspended/expired).

• Verify no low-credit suspension is in place.

• Ensure the service number is not archived and is shown as Active in the panel. (If the account is suspended or inactive, calls can fail without producing logs.)

2.3 Step 3 – Log & call-behaviour check 

• No logs at all → Likely an operator-level routing issue.

• Logs exist, but calls drop instantly → Review:– Call-flow timing– IVR configuration– Non-working-hour flow

3. When to escalate to OPS

Escalate only if all conditions are true:

✓ Number is dialed correctly

✓ Account & service numbers are active

✓ Test calls fail across multiple operators

Send an email to ops@myoperator.co with the following template (copy-paste ready):

4. When NOT to escalate

• Calls fail only from one operator → Likely that operator’s routing issue; ask the caller to retry later or use another network.

• Account is suspended, expired, or low-credit-blocked → Reactivate first; escalation not needed.

• Incorrect dialing format or extra prefixes → Correct the dial string and retest.

5. Expected result & how to confirm

After you complete the checks or OPS resolves the routing:

• The toll-free number rings normally from all tested operators.

• Valid test calls appear in the call logs.

Keywords: toll-free invalid number, operator routing issue, multi-operator test, MyOperator account active, escalate to ops