What should I say when a customer wants their Toll-Free number to be non-contactable once the free minutes are consumed?
⚡Quick answer -
- This can be done by setting the credit limit to 0 in the client’s panel. This automatically suspends the account, and the number will not be contactable.
- However, the account must be manually reactivated each month by the Account Manager (AM), adding an additional task for the AM.
- We need to understand the purpose behind this request. As an alternative, we suggest that the client set shorter IVR working hours. This way, the client will not be charged for calls during non-working hours and will still receive call logs for callbacks.
Related Articles
How do I request and activate a custom or vanity Toll-Free number?
⚡ Quick answer • Send an email to telco.resource@myoperator.co (from Sales or Support) with the required number pattern and customer name. • The Telco team checks availability with telecom providers and replies within 1 working day. • After you ...
Why does my MyOperator toll-free number show as “Invalid” when dialed?
⚡ Quick answer - Most “invalid number” errors come from dialing mistakes or operator-level routing faults—not from MyOperator’s platform. Re-check the exact digits being dialed. Test from two or more operators (Airtel, Jio, Vi, etc.). Confirm the ...
Can I receive a WhatsApp OTP on a toll-free number?
⚡Quick answer - • No, WhatsApp OTP is not supported for toll-free numbers. • You can, however, receive the OTP through an automated voice call by configuring your IVR settings. When should I use this guide? Use it whenever you—or a customer—try to ...
Can I still receive a WhatsApp OTP on my non-toll-free service number?
⚡Quick answer • No. SMS-based OTP support for all app registrations (WhatsApp, e-commerce, social media, etc.) has been discontinued for every existing service number. • Exception: Only business-critical cases may be considered after formal review ...
Why We Say No to Customisation (Even When Customers Are Ready to Pay)?
1. Purpose of this document Many of our prospects and customers say some version of: "We are ready to pay more. Can you build this just for us?" This document explains why MyOperator usually says no to customisation, even when customers are willing ...