What should I tell a client who is uncomfortable with completing KYC over a video call?

What should I tell a client who is uncomfortable with completing KYC over a video call?

⚡Quick answer -

  • This is a mandatory KYC process, and there is no reason to skip it.
  • We cannot differentiate between a genuine client having hesitation vs a fraudulent user without having a proper process. Rather, being hesitant about this step would make it more suspicious.
  • There is one more option called Offline KYC where we can verify the business by their Company GST, PAN, SPOC Aadhar, and one passport-size photo.