In this scenario, the salesperson should start by presenting the available MyOperator plans. Avoid pitching the Heyo App at the outset; instead, listen carefully to the customer’s requirements and budget while keeping the focus on MyOperator as the primary solution. If the customer is not interested in proceeding with MyOperator, you may then position the Heyo App as an alternative option.
When should I use this guide?
Reference this article while qualifying price-sensitive or newly launched businesses, so you can decide instantly whether to introduce Heyo.
1 · Key triggers for pitching Heyo
Trigger phrase from customer
Action for sales rep
“My budget is not more than 500/-.”
Then pitch the Heyo App
Prospect has started a new business, and the budget is low.
Proactively suggest the Heyo App
2 · Original wording you can quote
“If the customer is saying ‘My budget is not more than 500/-.’ then we should pitch for Heyo App.”
The sales representatives should have pitched the Heyo app to the customer who has started his new business / the budget is low. Instead of letting the customer go, we should pitch the Heyo App.
Quick response from the agent:
“I understand you’re operating on a ₹500 budget for now—our Heyo App is designed exactly for new businesses in that price range.”
3 · When NOT to pitch Heyo
The slide offers no guidance for other scenarios. Therefore, if the customer does not mention a ₹500-cap budget or isn’t a newly launched business with a low spend, continue with the standard product-fit discovery before bringing up Heyo.
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⚡Quick answer No. External callers cannot reach your teammates by dialing an extension directly. Extensions in Heyo are for internal call transfers only—after an agent has already answered the call. If you want customers to self-route to the right ...
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⚡Quick answer Yes. Your Heyo number is a Direct Inward Dialing (DID) number, so customers can dial it like any regular business phone number. If you miss a call, the Heyo app clearly marks it with a red icon in the Call Logs section, and you can tap ...
⚡Quick answer Heyo follows strict Telecom Regulatory Authority of India (TRAI) rules. Outgoing calls work only from the Heyo mobile app while you are physically in India. Bulk, cold, or promotional calling—including spam and telemarketing—is ...