General
How do I troubleshoot and escalate outgoing-call issues in the MyOperator Dialer App?
⚡Quick answer - If outgoing calls fail, first verify your account and device (active BAN/SN, registered number, stable internet). Next, run the five quick-fix steps (404 check, Airplane mode reset, user added in panel, etc.). If the problem persists, ...
How do I identify the caller’s name and number on an incoming Heyo call before I answer?
⚡Quick answer - Open the Heyo App and navigate to your Settings menu. In the Settings menu, click on Identify Caller on Incoming Calls, click the Go to phone settings button, and enable Heyo notifications. From now on, all incoming calls to your Heyo ...
Can customers call back on my Heyo number, and how do I return a missed call?
⚡Quick answer Yes. Your Heyo number is a Direct Inward Dialing (DID) number, so customers can dial it like any regular business phone number. If you miss a call, the Heyo app clearly marks it with a red icon in the Call Logs section, and you can tap ...
Can I upload client numbers via Excel in Heyo for a WhatsApp campaign?
⚡Quick answer Yes. Heyo lets you run bulk WhatsApp campaigns by uploading a CSV or Excel (.xlsx) file that contains exactly two columns—name and contacts. After you upload the file, Heyo automatically fetches the data and sends the campaign messages ...
What is Heyo and what features and plans does it offer?
⚡Quick answer Heyo is a virtual business phone-line service for small and medium-sized businesses (SMBs). It gives you one city-prefix landline number (e.g., 011, 022, 033, 080) to handle both voice calls and WhatsApp Business API messages, ...
What should an agent do when a client asks to speak with the Legal or Accounts team?
⚡Quick answer - First, consult the relevant FAQ and try to resolve the client’s query yourself. If the client is still unsatisfied, ask them to email their concern; the Legal/Accounts team will evaluate it and reply within 24 hours. Only email is ...