Why was the client’s number disconnected after reaching its usage limit?
⚡Quick answer -
A credit limit is a negative credit value that is reached when a positive value is consumed. Upon reaching the limit, we cannot extend it further, hence the number gets disconnected.
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Can the service account stay active if the client’s billing account is inactive?
⚡Quick answer - No—the two will sync automatically. • If the client fails to renew within 7 days of the due date, the service status turns Inactive. • The same happens if current usage exceeds the credit limit. • Once the number is released ...
How to check when a client’s account has been suspended?
⚡Overview - If an account is suspended because extra usage reached the credit-limit threshold, you can confirm the exact suspension date from the client’s Service Timeline in the Accounts panel. Steps: Open the client’s account in the Accounts ...
Why was the client’s payment declined?
⚡Quick answer - Possible reasons the payment failed • Low funds in the customer’s bank account • Wrong banking credentials entered • A system-side glitch affecting the payment link or the automatic-settlement workflow Next steps to resolve it Email ...
How can the client stop the IVR “call-forwarding” announcement when forwarding calls to our number?
⚡Quick answer - • The Interactive Voice Response (IVR) system for call forwarding is directly related to the client’s number or mobile operator and can never be removed. • If the client has a VodafoneIdea (VI) mobile number, they can contact VI ...
Why is my MyOperator number not working?
⚡Quick answer - Most “number not working” complaints fall into three buckets: The account is inactive or suspended. The telecom switch never receives the call. The IVR/call-flow is misconfigured even though the account is active. Work through the ...