Why can we provide OTPs for WhatsApp and Instagram but not for Facebook?

Why can we provide OTPs for WhatsApp and Instagram but not for Facebook?

⚡Quick answer -

• OTP approval always depends on the purpose, not the platform.

• We never share OTPs for personal account creation or login on any social platform (Facebook, Instagram, Twitter/X, etc.).

• OTPs are considered only for verified business use cases and only after Telco approval.



1. Core principle 

OTP approval is purpose-based, not platform-based.



2. When OTP is NOT allowed (personal use) 

Deny the OTP outright if the purpose involves any of the following:

• Creating a personal profile/account

• Logging into or securing a personal social-media account

• Any non-business or individual use. This applies across all platforms: Facebook, Instagram, Twitter/X, or any similar site.



3. When OTP MAY be allowed (business use)

OTP can be considered (approval not guaranteed) only when all conditions below are met:

• The purpose is strictly business-related, such as:

– Business number verification (e.g., Facebook Business)

– Business promotions or updates (e.g., Instagram Business)

– Lead generation or inquiry handling (e.g., MagicBricks)

• Telco validation and approval are obtained.



4. AM workflow for OTP requests 

Step

Action

Goal

1. Validate purpose

Confirm OTP is for business promotion, business verification, or lead generation (NOT for profile creation/login).

Ensure eligibility

2. Collect proof

Obtain screenshots of the business-verification flow and any platform message confirming business usage.

Provide evidence

3. Raise request

Email the Telco team with platform name, clear business use-case description, and supporting proof.

Trigger Telco review

Email template:

To: telco.team@yourdomain.com
Subject: OTP request – – Business Use

Hi Telco Team,

We request an OTP for the business purpose detailed below:

• Platform: <Facebook / Instagram / WhatsApp / etc.>
• Business use case: <e.g., Facebook Business number verification>
• Attached proof: <screenshots / messages>

Please review and confirm.

Thanks,
| AM

OTP is issued only after explicit Telco approval.



5. Platform-wise OTP eligibility

Platform

OTP Allowed?

Condition

WhatsApp

✅ Yes

WhatsApp Business only

Instagram

✅ Conditional

Business use only

Facebook

✅ Conditional

Business verification only

MagicBricks

✅ Yes

Business inquiries

Facebook Profile

❌ No

Personal account

Instagram Profile

❌ No

Personal account

Twitter/X Account

❌ No

Personal account



6. Important internal reminders 

• OTP approval is never automatic.

• Purpose clarity + proof + Telco approval are mandatory.

• If the intent is unclear → Reject or hold the request until fully clarified.



7. Final takeaway

• Platform doesn’t matter → Purpose does

• Personal use → Always rejected

• Business use → Conditional + Telco approval required