⚡Quick answer -

• OTP approval always depends on the purpose, not the platform.

• We never share OTPs for personal account creation or login on any social platform (Facebook, Instagram, Twitter/X, etc.).

• OTPs are considered only for verified business use cases and only after Telco approval.

1. Core principle 

OTP approval is purpose-based, not platform-based.

2. When OTP is NOT allowed (personal use) 

Deny the OTP outright if the purpose involves any of the following:

• Creating a personal profile/account

• Logging into or securing a personal social-media account

• Any non-business or individual use. This applies across all platforms: Facebook, Instagram, Twitter/X, or any similar site.

3. When OTP MAY be allowed (business use)

OTP can be considered (approval not guaranteed) only when all conditions below are met:

• The purpose is strictly business-related, such as:

– Business number verification (e.g., Facebook Business)

– Business promotions or updates (e.g., Instagram Business)

– Lead generation or inquiry handling (e.g., MagicBricks)

• Telco validation and approval are obtained.

4. AM workflow for OTP requests 

Email template:

OTP is issued only after explicit Telco approval.

5. Platform-wise OTP eligibility

6. Important internal reminders 

• OTP approval is never automatic.

• Purpose clarity + proof + Telco approval are mandatory.

• If the intent is unclear → Reject or hold the request until fully clarified.

7. Final takeaway

• Platform doesn’t matter → Purpose does

• Personal use → Always rejected

• Business use → Conditional + Telco approval required