⚡Quick answer -

OTP approval is purpose-based, not platform-based. We never share OTPs for personal profile creation or login on any social-media platform (Facebook, Instagram, Twitter/X, etc.). OTPs can be shared only for clearly proven business promotion or verification use cases, and only after Telco approval.

When should I use this guide?

Refer to this FAQ whenever a customer, AM, or support agent asks whether an OTP can be issued for Facebook, Instagram, WhatsApp, or any other social platform. The content below is taken verbatim from the original policy; it has only been reorganised for clarity and navigation.

1. Key difference: purpose of OTP

“OTP approval is not platform-based; it is purpose-based.”

2. Purposes where OTP is not allowed

OTP IS NOT ALLOWED WHEN THE PURPOSE IS:

• Creating a personal profile or account

• Logging into or securing a social-media user profile

• Any non-business or personal use

This applies equally to:

• Facebook

• Instagram

• Twitter/X

• Any other social platform

3. Purposes where OTP may be allowed (business use)

OTP MAY BE ALLOWED WHEN THE PURPOSE IS STRICTLY BUSINESS-RELATED, SUCH AS:

• Facebook Business number verification

• Instagram Business promotions/updates

• MagicBricks business property inquiries

• Any platform where the service number is used only for promotion, verification, or receiving business leads

4. How AMs must handle an OTP request

• AM must first confirm the exact purpose of OTP usage.
• Ensure the OTP is required for:
• Business promotion
• Business verification
• Lead generation
• Not profile creation
• Collect supporting proof, such as:
• Screenshots showing business verification flow
• Platform message indicating OTP is for business use
• Raise a mail to the Telco team clearly mentioning:
• Platform name
• Business use case
• Proof that OTP is not for personal account creation

OTP is provided only after Telco approval.

5. Platform-by-platform matrix

6. Important internal reminders

• OTP permission is not automatic, even for business cases.

• Purpose clarity + proof + Telco approval are mandatory.

• If the intent is unclear, the OTP must be treated as restricted and rejected until clarified.

7. When this guideline does not help?

If the request involves any financial, compliance, or personal authentication scenario (e.g., payment apps, banking, personal email signup), consult the master “When do we reject OTP requests?” policy instead—this social-media FAQ will not cover those cases.

Keywords: social-media OTP policy, WhatsApp Business OTP, Instagram Business OTP, Facebook Business verification, service-number restrictions