When will my commission be paid?

When will my commission be paid?

⚡Quick answer

Your commission is paid only after it has been verified and will be disbursed on the next payment due date, processed every Tuesday. To make that Tuesday cycle, all payment details must reach the Finance Team by Wednesday of the previous week.

When should I use this guide?

Refer to this FAQ right after you submit your commission details so you know the exact cut-off dates and the weekly schedule the Accounts Team follows.



Overview

The commission payment follows a structured and well-defined payment cycle to ensure timely and accurate disbursement.



Verification first

  • The commission will only be processed and paid once it has been verified.
  • After successful verification, it will be disbursed on the upcoming payment due date. 


Weekly payment cycle

  • The Accounts Team processes all commission payments every Tuesday of the week. 


Submission deadline

  • For the commission to be included in the Tuesday payment cycle, all payment details must be submitted to the Finance Team by Wednesday of the previous week. 


Workflow diagram

PlantUML Diagram
Alt-text: Timeline showing submission



    • Related Articles

    • When is the commission for referrals due?

      ⚡Quick answer The commission is due to a client only after the referred new client completes 45 days from the date of activation of services. Any commission request raised before the 45 days will not be taken into consideration. When should I use ...

    • Why are my incentives paid 45 days after a client’s payment?

      ⚡Quick answer - You receive incentives 45 days after the client’s payment because: 30-day refund window must elapse. Activation status for every case is verified only once a month on the 10 th. Both checkpoints together create a ~45-day incentive ...

    • When are asset reimbursements paid, and is there a fixed date?

      ⚡Quick answer - Yes. Asset reimbursements —including Wi-Fi, Mobile, and Internet reimbursements—are paid on or before the 15 th of every following month. If the 15th falls on a public holiday, payment is processed on the next working day. When should ...

    • When will I receive my updated invoice after I submit a request?

      ⚡Quick answer Once your request (with all required data and proof) is successfully submitted: • The Accounts Team will provide the updated invoice within 5 working days. • If the request is rejected, you will be informed within 24 working hours along ...

    • What will happen if the payment is not settled by the settlement due date?

      ⚡Quick answer If an agent fails to claim or settle a payment before the due date, the payment is marked Suspense/Unclaimed. The client may not receive the GST input for that payment, and the agent will be eligible for only a 50 % incentive for that ...