Why are my incentives paid 45 days after a client’s payment?

⚡Quick answer -

You receive incentives 45 days after the client’s payment because:

30-day refund window must elapse.
Activation status for every case is verified only once a month on the 10 th.

Both checkpoints together create a ~45-day incentive cycle.

When should I use this guide?

Use this FAQ if you are a MyOperator employee, reseller, or partner wondering why commissions/bonus payouts are not disbursed immediately after a deal is closed.

1. Full explanation of the 45-day timeline

The 45-day incentive processing timeline is in place due to the following two key reasons:

REASON 1 — 30-DAY REFUND POLICY

MyOperator has a 30-day refund policy for clients who are not satisfied with our services. During this period:

• The client is eligible to request a refund for the services purchased

• The refund is initiated through Zoho CRM and requires approval from multiple departments

• This approval process involves several levels of verification and takes considerable time to complete

REASON 2 — MONTHLY ACTIVATION STATUS CHECK

The status of activation for all cases is verified once a month on the 10 th. This ensures that:

• All activations are accurately recorded and validated

• Any discrepancies or pending cases are identified and resolved before incentives are processed.

2. Day-by-day timeline

Day	Milestone
0	Client makes payment
1 – 30	30-day refund policy window is open
10 th of next month	Activation status check in Zoho CRM
~45	Both checkpoints cleared ➜ incentive is processed

3. When will incentives not arrive in 45 days?

If either of the following occurs, the payout is delayed beyond 45 days:

A refund request is raised within the 30-day window.
Activation is not completed or cannot be verified on the 10 th.

4. Reference table

Factor	Details
Refund Policy Window	30 days from the date of payment
Activation Status Check	Done once a month on the 10 th
Combined Processing Time	Results in a 45-day incentive cycle

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Why are my incentives paid 45 days after a client’s payment?

Why are my incentives paid 45 days after a client’s payment?

When should I use this guide?

1. Full explanation of the 45-day timeline

REASON 1 — 30-DAY REFUND POLICY

REASON 2 — MONTHLY ACTIVATION STATUS CHECK

2. Day-by-day timeline

3. When will incentives not arrive in 45 days?

4. Reference table

Related Articles

What should an agent do when a client accidentally makes a payment or pays twice?

How can we get two payment codes if a client paid in one shot for two services?

How should an agent handle a client’s security-deposit payment—and what if the deposit is wrongly settled?

What should an agent do when a client’s money is deducted for a failed transaction but is still not reflected in our account?

How can a client or the support team download all invoices for services paid?