Can we provide the OTP to the client for their WhatsApp access?

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• Why can we provide OTPs for WhatsApp and Instagram but not for Facebook?

  ⚡Quick answer - OTP approval is purpose-based, not platform-based. We never share OTPs for personal profile creation or login on any social-media platform (Facebook, Instagram, Twitter/X, etc.). OTPs can be shared only for clearly proven business ...

• Does our Support team attempt to reach a client via WhatsApp if the client doesn’t answer their call?

  ⚡Quick answer - No, we do not use WhatsApp for client communication in such cases. We follow a centralised communication system to ensure consistency and maximum support availability. Clients are requested to connect with us through our official ...

• How to provide valid 6-month opt-in consent proof before making outbound service-industry calls?

  ⚡Quick answer - The client can contact the customer only if valid opt-in consent is available and renewable every 6 months. When should I use this guide? Use it whenever a service-industry client wants to call a customer who registered up to six ...

• How do I set up and use multiple DID numbers in MyOperator (incoming vs. outgoing, WhatsApp registration, callbacks)?

  ⚡ Quick answer - • Outgoing caller-ID: the outgoing DID is always different from the incoming one—book it separately. • Callbacks: the callback feature works on every outgoing DID, and each of those DIDs can also accept incoming calls. • Adding DIDs: ...

• How can a client or the support team download all invoices for services paid?

  ⚡Quick answer - Invoices can be viewed and downloaded through the following two mediums: 1) Client Login Panel: The client can log in to app.myoperator.co and navigate to the Billing Section to view and download their invoices. 2) Support Team Panel: ...