When will I receive my updated invoice after I submit a request?

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• What should an agent do if an invoice is incorrect or goes to a suspense account?

  ⚡Quick answer Raise an Invoice Change Request in QNTRL: Create a ticket under Invoice Changes. Clearly specify the changes needed. Attach all supporting proof and clarifications. After the ticket is raised, the Accounts Team will verify the case and ...

• What are the requirements for requesting a digitally signed invoice or vendor form?

  ⚡Quick answer • Raise a Zoho CRM ticket under Invoice Change and attach the invoice soft copy. • The Accounts Team emails the digitally signed document within 5 working days of a complete submission (the 5-day clock starts only after the invoice is ...

• How is TDS verification scheduled, and what steps must an agent follow while claiming a payment with a TDS-verification request?

  ⚡Quick answer • TDS verification runs during the same time slots used for uploading payments—there is no separate window. • When you claim a payment and need TDS verification, submit the full amount, the TDS amount in its own field, and note the ...

• What should an agent do if an invoice is wrongly generated in another client’s name or with incorrect details?

  ⚡Quick answer Get prior approval from your Team Lead. Initiate a refund request via QNTRL to cancel the invoice. No money is actually refunded—the request is solely for invoice cancellation, which is completed once the required debit note is ...

• How do I raise a TDS transaction request in Zoho CRM?

  ⚡Quick answer Create a Zoho CRM ticket (Category: TDS) with the settlement’s Reference Number / Settlement Code. Attach the client’s email that clearly shows the TDS calculation and include the client’s TAN. After Accounts verifies the ticket, they ...