⚡Quick answer
A UTR (Unique Transaction Reference Number) is, as per RBI norms, a bank-generated identifier for transactions done through RTGS, NEFT, or IMPS. It follows a predefined format and acts as the key reference used to identify and verify a client’s payment.
When should I use this guide?
Consult this FAQ whenever you or a client needs to find, share, or confirm the official reference number for a payment made via RTGS, NEFT, or IMPS.
1. Definition & scope
As per RBI norms, a UTR is a Unique Transaction Reference Number that is generated by the bank initiating the transaction.
2. Payment systems that generate a UTR
• RTGS — Real Time Gross Settlement
• NEFT — National Electronic Funds Transfer
• IMPS — Immediate Payment Service
3. Why a UTR matters
The UTR number follows a predefined format and is used to uniquely identify any transaction. It serves as a key reference to identify and verify the payment made by a client.
4. What should I do if a payment cannot be found using its UTR?
If the portal search returns no record for the UTR, check whether the payment was made offline (RTGS/NEFT). Offline payments are pushed to the Account Panel only during two fixed update windows each working day:
5. When does a UTR not apply?
The definition above covers transactions routed only through RTGS, NEFT, or IMPS.