⚡Quick answer -
• Invoices are system-generated only after a payment is settled.
• No invoice is ever issued in advance, nor can its date or month be altered by request.
• Special cases:– Lifetime Plan/Security Deposit → “No invoice”; an Agreement is provided instead.– Payments made after deducting TDS → Client must pay via Bank Transfer (not a payment link) so the invoice reflects the full amount.– Multiple payments → Each payment auto-creates its own invoice; combining them is impossible.
Digital (soft-copy) invoices are emailed automatically; pro-forma or payment-advice documents can be issued before payment if required.
When should I use this guide?
Read this FAQ if a client (or you as an agent) has questions about when, how, or whether an invoice can be created, modified, or combined under MyOperator’s fully automated billing system.
1. System-generated invoicing—how it works
Once the payment is received and the agent claims and settles the payment, the invoice is generated automatically.
MyOperator uses an automated invoicing process where once the payment is settled in the client's account, the system automatically raises an invoice with all the information updated by the client or agent during KYC at the time of onboarding.
2. Lifetime Plan / Security Deposit: Why is no invoice issued?
No. MyOperator does not provide an invoice against any Lifetime Plan Payment. Since the lifetime plan amount is of a **Security Deposit nature, which is refundable in the future, an invoice cannot be issued against it. Instead, an Agreement is provided to the client as proof of the security amount deposited by them.
3. Handling TDS-deducted payments
In this case, the client must be advised to make the payment via Bank Transfer only after deducting TDS.
Why Bank Transfer Only?
If the client makes the payment via a payment link, the payment may get auto-settled, resulting in an invoice being generated for the amount received only (i.e., excluding TDS), which will not reflect the full invoice amount.
4. Requests to change invoice dates
As per policy, no changes to the invoice date are permitted. The invoice date is system-generated and is strictly dependent on the payment settlement date. Therefore, it is not possible to align or modify the invoice date as per client requests. Agents are advised to ensure that payments are settled on time to avoid any discrepancies between the payment date and invoice date.
5. Requests to shift invoicing to another month
Our invoicing process is system-driven and aligned with standard accounting and financial controls. Invoice generation is automatically triggered based on the date of payment and cannot be deferred beyond the last date of the respective month.
Example: If a payment is received on 6 September, the invoice will be generated within the month of September and cannot be postponed to October.
6. Multiple payments vs single invoice
It is not possible to provide a single invoice for multiple payments.
REASON - Our billing and invoicing process is managed through an automated payment system. No manual intervention into the automated billing process is possible. Therefore, a separate invoice is generated for each payment made by the client.
WHAT SHOULD THE AGENT COMMUNICATE TO THE CLIENT?
• Each payment will generate its own individual invoice.
• To receive an invoice for a specific service, the client must make a single payment for that particular service.
• Combining multiple payments into a single invoice is not feasible under the automated system.
7. Providing invoices before payment
We can only provide a pro-forma invoice/payment advice before the receipt of payment. Once we receive the payment in our Bank account, a soft copy of the payment / Tax invoice will be shared.
MyOperator operates a fully automated billing system to efficiently manage invoicing for its large and growing global client base. Invoices are system-generated immediately upon successful payment confirmation — not issued in advance.
8. Is a physical (hard-copy) invoice mandatory?
No. MyOperator is not obligated to issue a physical hard copy of the invoice. Every invoice generated through the automated billing system is dispatched to the client immediately in digital (soft copy) format, fully compliant with all mandatory requirements prescribed under the GST Act. A digitally delivered invoice holds the same legal standing as a physical document.
No. Changes or additions to the invoice format are generally not acceptable. However, for Enterprise Clients only, a description can be added to the invoice, which is limited to:
- Service Period — The duration for which the service has been provided.
- Service Details — Information related to the service availed by the client.
Note — Any such addition requires prior approval from Management and is granted on a case-by-case basis
10. Reference table
11. Limitations
- No manual overrides exist for date changes, month shifts, or invoice consolidation; the automated system enforces accounting compliance.
- Clients who need one invoice per service must structure their payments accordingly—the system will not merge later.
- If a client fails to use Bank Transfer after deducting TDS, the invoice will only reflect the net amount received, and any later correction is outside policy.