⚡Quick answer -
• Invoices are system-generated only after a payment is settled.
• No invoice is ever issued in advance, nor can its date or month be altered by request.
• Special cases:– Lifetime Plan/Security Deposit → “No invoice”; an Agreement is provided instead.– Payments made after deducting TDS → Client must pay via Bank Transfer (not a payment link) so the invoice reflects the full amount.– Multiple payments → Each payment auto-creates its own invoice; combining them is impossible.
Digital (soft-copy) invoices are emailed automatically; pro-forma or payment-advice documents can be issued before payment if required.
Read this FAQ if a client (or you as an agent) has questions about when, how, or whether an invoice can be created, modified, or combined under MyOperator’s fully automated billing system.
Once the payment is received and the agent claims and settles the payment, the invoice is generated automatically.
MyOperator uses an automated invoicing process where once the payment is settled in the client's account, the system automatically raises an invoice with all the information updated by the client or agent during KYC at the time of onboarding.
No. MyOperator does not provide an invoice against any Lifetime Plan Payment. Since the lifetime plan amount is of a **Security Deposit nature, which is refundable in the future, an invoice cannot be issued against it. Instead, an Agreement is provided to the client as proof of the security amount deposited by them.
In this case, the client must be advised to make the payment via Bank Transfer only after deducting TDS.
If the client makes the payment via a payment link, the payment may get auto-settled, resulting in an invoice being generated for the amount received only (i.e., excluding TDS), which will not reflect the full invoice amount.
As per policy, no changes to the invoice date are permitted. The invoice date is system-generated and is strictly dependent on the payment settlement date. Therefore, it is not possible to align or modify the invoice date as per client requests. Agents are advised to ensure that payments are settled on time to avoid any discrepancies between the payment date and invoice date.
Our invoicing process is system-driven and aligned with standard accounting and financial controls. Invoice generation is automatically triggered based on the date of payment and cannot be deferred beyond the last date of the respective month.
Example: If a payment is received on 6 September, the invoice will be generated within the month of September and cannot be postponed to October.
It is not possible to provide a single invoice for multiple payments.
REASON - Our billing and invoicing process is managed through an automated payment system. No manual intervention into the automated billing process is possible. Therefore, a separate invoice is generated for each payment made by the client.
• Each payment will generate its own individual invoice.
• To receive an invoice for a specific service, the client must make a single payment for that particular service.
• Combining multiple payments into a single invoice is not feasible under the automated system.
We can only provide a pro-forma invoice/payment advice before the receipt of payment. Once we receive the payment in our Bank account, a soft copy of the payment / Tax invoice will be shared.
MyOperator operates a fully automated billing system to efficiently manage invoicing for its large and growing global client base. Invoices are system-generated immediately upon successful payment confirmation — not issued in advance.
No. MyOperator is not obligated to issue a physical hard copy of the invoice. Every invoice generated through the automated billing system is dispatched to the client immediately in digital (soft copy) format, fully compliant with all mandatory requirements prescribed under the GST Act. A digitally delivered invoice holds the same legal standing as a physical document.
No. Changes or additions to the invoice format are generally not acceptable. However, for Enterprise Clients only, a description can be added to the invoice, which is limited to:
Note — Any such addition requires prior approval from Management and is granted on a case-by-case basis
Scenario / Question | Policy-driven answer |
Lifetime Plan / Security Deposit | “Agreement” only, no invoice |
Payment after deducting TDS | Pay via Bank Transfer, so the invoice shows the full amount |
Change invoice date | Not permitted; date = settlement date |
Defer the invoice to next month | Not possible; generated in the same month as the payment |
Multiple payments, one invoice | Not feasible; each payment → its own invoice |
Invoice before payment | Only pro-forma/payment advice; tax invoice after payment |
Standard payments | System auto-generates invoice post-settlement |