⚡ Quick answer -
No. In-person training visits are not offered. Instead, a dedicated Support Representative runs a live, online session (Google Meet) that covers the full MyOperator panel, customer use-cases, and Q&A.
1. Is on-site training available?
Currently, in-person sessions by MyOperator staff are not available.
2. What we offer instead (remote training)
• A dedicated Support Representative connects with your team.
• Comprehensive training on the MyOperator panel is delivered over Google Meet.
• The session includes:– Live walkthroughs– Real-world use-case explanations– Interactive Q&A
3. Guidelines for Account Managers (AMs)
• AMs are encouraged to proactively schedule remote training
• Where feasible, AMs may still visit clients to:
– Understand on-site workflows
– Identify upsell or optimisation opportunities
– Improve overall customer experience
4. How to schedule a remote session
- Email your preferred date, time, and attendee count to Support or your AM.
- Support will respond with a Google Meet invite.
- Join the call at the scheduled time—no additional setup required.